Can't connect to HFS FCU Federal Credit Union FDP-105 error (edited)

Ciro

Hi there, trying to connect my bank and I'm getting an error. Is there a way to resolve this?

Please let me know, thanks!

Ciro

Coach Natalie

@Ciro , thanks for reaching out to the Community!

When viewing your connection attempts from our end, it looks like you're receiving an FDP-105 error. For this particular error, we do want to allow at least 48 hours to see if it clears up on its own, so be sure to let us know if you still can't connect in a couple of days.

-Coach Natalie

Ciro

Still happening… any solutions? @Coach Natalie

Coach Kristina

Hello @Ciro ,

To further investigate this issue, please provide additional information. What is the login URL (web address) you use when logging into the financial institution website directly? Was this account previously connected and working, or were you trying to add the account? Is this a credit card account, or a different account type? If it's a different account type, what type of account were you trying to add (checking, savings, investment, etc.)? Have there been any recent changes to the financial institution website?

Please send logs also, to assist with investigating this issue. Please follow these steps to send them:

• Log into the Quicken Simplifi Web App.
• Select Profile from the left-hand navigation bar.
• With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
• Leave all boxes checked, add a brief description of the issue, and then click Send.

I look forward to your response!

Ciro

1. Thanks for the response!
2. URL: https://hfsfcu.org/
3. This is a new account I am trying to set up
4. I have 3 debit cards with checking and savings and a credit card, all under the same login
5. no recent changes to HFS website, they redid their website about 2 years ago.
6. I sent my analytics report per your steps just now.

Thanks Kristina,

Coach Natalie

@Ciro , thanks for providing the requested information!

We have gone ahead and submitted an escalation for the FDP-105 error and will post back as updates are received.

-Coach Natalie

EWC-11050237

Ciro

Great thanks for the update. I will be on the lookout for what you find out.

Mahalo,

Ciro

Coach Natalie

@Ciro , they stated that the issue should be resolved — can you give it another try and let us know how it goes, please?

Thanks!

-Coach Natalie

Ciro

Its working now - thanks so much for helping with this :) I'm guessing my bank was somehow blocking this request, but not sure what resolved it.

Coach Natalie

@Ciro , awesome! I think our service provider resolved it due to the escalation.

Let us know if we can help with anything further!

-Coach Natalie