Virginia Credit Union FDP-102 error (edited)
Like the subject says it used to work until recently (maybe a month or 2 ago) and i was hoping it was just a temporary issue but it is straight up not syncing anymore. I have even tried deleting and readding the connection. It proceeds to the screen where it asks for picking the way to get an OTP but once I select text message to my mobile it spins and comes up with error FDP-102 and asks to try again later. This has gone on for more than a month (probably longer).
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Hello @thalaivar,
To help troubleshoot this issue, please provide more information. When I check on our end, the FDP-102 error message just started on the 3rd of this month. Were you seeing different errors prior to the 3rd? What day did you delete and re-add the account?
I look forward to your reply!
-Coach Kristina
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Unfortunately I don’t have a screenshot of the errors that occurred earlier in March and April. I tried deleting and re-adding couple of times (once in the last couple of days and once prior maybe in late March or early April). I think earlier I may have just done reset connection and not completely delete.
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Thank you for your reply,
Typically, you do not want to delete an account, since it would delete your history.
Is the account currently connected (but not able to update) or did it get disconnected when you attempted to reset it?
Since I can see the FDP-102 issue started on the evening of 3 May, the first troubleshooting step is to wait 48 hours (from when the issue started) and try again. Please try to update or reconnect again tonight or tomorrow morning.
Please let me know how it goes!
-Coach Kristina
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I tried it just now and got the FDP-102 error. It does go through the first level (username and password) and shows the correct last digits of my mobile to receive a text for the OTP but doesn’t go past that. So the username and password is correct and the only special character that I have is the hash (#) symbol.
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Tried it again this morning - got the same FDP-102 error
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@thalaivar, thanks for allowing some time and posting back!
Since it sounds like the error is occurring on an account that already exists in Quicken Simplifi, I'd suggest following these steps to establish a completely fresh connection with the bank:
- Make all of the accounts with this bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
If the issue persists after doing so, please provide the name of the bank account as it appears in Quicken Simplifi so we can review the issue for escalation.
-Coach Natalie
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I don't see the Virginia Credit Union account under Settings → Accounts anymore. As mentioned earlier, I deleted it and am trying to add it again but keep running into the FDP-102 errors.
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The bank/credit union that I am trying to add is Virginia Credit Union (vacu.org)
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@thalaivar, gotcha — thanks for confirming!
I went ahead and got this issue escalated and will post back as updates are received.
-Coach Natalie
EWC-11042244
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@thalaivar, I received an update on the escalation, and our service provider stated that the issue should now be resolved. Can you give it another try and let us know how it goes, please?
Thanks!
-Coach Natalie
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Still see the same error. Tried at 7:18 am EST on 05/09
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Just for information I get a similar 102 (without the FDP) error in Credit Karma (which also uses Intuit for the connection).
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@thalaivar, thanks for giving it another try and letting me know!
I got the escalation resubmitted with your new attempt and will let you know when we hear back again.
-Coach Natalie
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@thalaivar, hey again! They came back stating the issue is resolved again — can you give it another try and let me know how it goes, please?
Thanks!
-Coach Natalie
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Same FDP-102 after I click through the “Send sms to (last 4 of my mobile number)”
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see screenshot
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I deliberately tried with an incorrect username/password and I got a different error FDP-103
So it is not a credentials issue.
One thing that does look odd is that the sms to my mobile is repeated twice in the options. I don’t see this when I am logging in directly at VACU.org
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Hello, I've been following thalaiver’s issue since it is exactly the issue I’m experiencing. Mine stopped working on 3/23 (last posted transaction). I’m getting that same FDP-102 error and the same double sms options when reconnecting. I’m not sure if it makes a difference but my spouse and I have separate VACU accounts that both connect to Simplifi. It was never an issue before 3/23.
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Thanks David for the comment. In my case we just have 1 account.
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@thalaivar, thanks for giving it another try and letting me know! I went ahead and resubmitted the ticket again and will keep you informed of any updates.
@David B., thanks for posting on this topic! To clarify, is the error occurring on an existing account in Quicken Simplifi? If so, please provide the name of that account so we can look into an escalation for you as well. Also, did you reset the connection for the bank already? If not, please do so.
Thanks!
-Coach Natalie
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yes, these were existing account added in January 2024 when I came over from Mint. What’s the best way to get you the account names? My wife has 2 accounts (checking and a loan). I have 6 accounts (2 checking, 2 saving, 1 credit card, 1 line of credit)
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I just tried resetting the connection again and same FDP-102 error
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@David B., thank you for confirming!
I went ahead and filed a new escalation for your case. It looks like your original escalation from Chat Support came back as resolved, but just like @thalaivar's, it does not appear to actually be resolved. I'll let you know when I hear back on the ticket!
-Coach Natalie
EWC-11061108
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@thalaivar & @David B., can you both give this another try, please? 🤞
-Coach Natalie
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Finally! It worked. It did take a long time and I had to force the app closed and reopen but I do see the money and the accounts now. Thanks!
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@thalaivar, woohoo!
-Coach Natalie
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