AMEX doesn't connect. Just spins round and round.

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jeremymoskowitz
jeremymoskowitz Member ✭
edited May 7 in Adding and Updating Accounts

Screenshot of problem: https://share.zight.com/nOu7YZ0D

Lashup:

  1. Provide amex creds.
  2. See Amex Cards.
  3. Pick ALL or SOME cards.
  4. (Same result).. "Return to Quicken Simplifi"… and
  5. Spinny spin.

I tried private browser as a suggestion from one of the moderators. That didnt work.

ALL OTHER CONNECTIONS SUCCEED. I checked the broken / known issues list. AMEX is not on it.

Please advise. Thanks.

-JM

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Comments

  • Coach Jon
    Coach Jon Moderator admin
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    Hello @jeremymoskowitz,

    Thanks for reaching out! To help clarify your situation, does any error pop up after it finishes spinning, or does it just continuously spin? I would also suggest trying incognito mode in your browser to see if that works. Let us know!

    Thanks,

    Coach Jon

  • jeremymoskowitz
    jeremymoskowitz Member ✭
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    Just spins and spins… Graphic: https://share.zight.com/jkupQ1ql

    Also .. screenshot shows inprivate/incognito … didnt help.

  • Coach Jon
    Coach Jon Moderator admin
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    Hello @jeremymoskowitz,

    Thanks for the information! Are you trying to add a new account into Quicken Simplifi or update existing accounts already in Quicken Simplifi?

    Thanks,

    Coach Jon

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