AMEX doesn't connect. Just spins round and round.

jeremymoskowitz

Screenshot of problem: https://share.zight.com/nOu7YZ0D

Lashup:

1. Provide amex creds.
2. See Amex Cards.
3. Pick ALL or SOME cards.
4. (Same result).. "Return to Quicken Simplifi"… and
5. Spinny spin.

I tried private browser as a suggestion from one of the moderators. That didnt work.

ALL OTHER CONNECTIONS SUCCEED. I checked the broken / known issues list. AMEX is not on it.

Please advise. Thanks.

-JM

Coach Jon

Hello @jeremymoskowitz,

Thanks for reaching out! To help clarify your situation, does any error pop up after it finishes spinning, or does it just continuously spin? I would also suggest trying incognito mode in your browser to see if that works. Let us know!

Thanks,

Coach Jon

jeremymoskowitz

Just spins and spins… Graphic: https://share.zight.com/jkupQ1ql

Also .. screenshot shows inprivate/incognito … didnt help.

Coach Jon

Hello @jeremymoskowitz,

Thanks for the information! Are you trying to add a new account into Quicken Simplifi or update existing accounts already in Quicken Simplifi?

Thanks,

Coach Jon