Unable to select/deselect all visible transactions (edited)

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asubbaiyanprof
asubbaiyanprof Member ✭✭✭✭
edited November 2022 in Report a Bug
 Transaction activity section
 checkbox to select a group of transaction 

a) Selection of multiple rows is working
b) Un selection part is not working (Broken)

However, the review is back.




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  • asubbaiyanprof
    asubbaiyanprof Member ✭✭✭✭
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    @Coach Natalie  BTW,  the latest update broke the 'Select /unselect' all visible transaction
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    Hello @asubbaiyanprof,

    Thank you for reaching out to the Community regarding this issue, although I'm sorry to hear that you're experiencing difficulties with selecting transactions in Simplifi.

    Would you mind clarifying what specifically you're seeing, please, and perhaps provide some screenshots or a video of the behavior? I'm not personally seeing any issues with selecting or deselecting transactions in Simplifi, nor with selecting or deselecting all visible transactions specifically. 

    Please let us know so we can best assist!

    -Coach Natalie
  • asubbaiyanprof
    asubbaiyanprof Member ✭✭✭✭
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    I cleared the browser cache, and it looks like working now; you may close it

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    Glad to hear it, @asubbaiyanprof!

    -Coach Natalie
  • asubbaiyanprof
    asubbaiyanprof Member ✭✭✭✭
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    @Coach Natalie  It happened twice, I cannot duplicate but something related to the Review button for sure
     
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    Hello @asubbaiyanprof,

    I'm sorry to hear that this issue popped back up for you.

    Unfortunately, without the exact steps to replicate or proof of the issue, we won't have enough direction to provide the Product Team for an escalation. If the issue occurs again, please try to grab a screenshot or video, as well as notate the steps that you took so we can attempt to replicate the behavior.

    Thanks in advance!

    -Coach Natalie
  • asubbaiyanprof
    asubbaiyanprof Member ✭✭✭✭
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    I did my best to capture it - please review it.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    Hello @asubbaiyanprof,

    Thanks for providing a video!

    To clarify, is there a specific action you took that resulted in the behavior, by chance? Also, when the issue occurs, have you tried simply signing out and back in to see if doing so helps to clear things up?

    The next time this occurs, if signing out and signing back in doesn't resolve it, I'd suggest trying from a different browser, as well as in incognito/private mode, to determine if the issue may be browser-specific. 

    Please let us know how it goes!

    -Coach Natalie
  • asubbaiyanprof
    asubbaiyanprof Member ✭✭✭✭
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    Steps

    1. Multiselect Transactions
    2. Select Mark Reviewed
    3. It gets stuck as described (sometimes)
    4. when that happens,  
    5. Close the browser and go back in; it works; no need to sign out
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    Hello @asubbaiyanprof,

    Thanks for providing the steps!

    I am still unable to replicate this behavior after trying multiple times. You mentioned before that after clearing the browser's cache, the issue stopped for a while, so I'm wondering if it's browser specific. Have you tried from a different browser and in incognito/private mode, by chance? 

    Please let us know, thank you!

    -Coach Natalie
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