Broken Biller Connection
This biller connection has been broken for a couple months. I have tried to disconnect and re-connect without success. Also, I can't find a "token" anywhere on their site. Suggestions?
Comments
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Hello @TheReal702,
Thanks for reaching out! I can see the status of this biller from my side as well. It looks like they may be having some issues, and they are currently working on the connection. In the meantime, I would keep trying every once in a while to verify if the connection is back up.
-Coach Jon
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Sounds good, thank you.
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The Rocket Mortgage biller connect appears to be broken as well. I deleted the connection and started over, but an error occurs where I get a 2FA text but no where to enter the code pops up.
Then I realized that none of the connections I have set up seem to be working.
Is it me, or is something else going on?
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Hello @TheReal702,
Thanks for the reply. Viewing from my end, this biller also appears to be in a "degraded" status. This means they're working on linking them and working to resolve it. Since there is no ETA to provide on a resolution, I'd suggest just continuing to try every so often for now.
You also mentioned you had other connections that are not working, Are those billers as well? Let us know!
-Coach Jon
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@Coach Jon Thank you. One of the other billers, Southwest Gas appears to be working again, but NV Energy is not. Also, The City of North Las Vegas Utilities which was the subject of my original post is still not working.
Thanks for looking into this.
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Hello @TheReal702,
From our side, it looks like you are currently synced with NV Energy, and it is showing as healthy. Can you provide a screenshot showing the error you are receiving? I am glad that Southwest Gas is working for you.
-Coach Jon
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@Coach Jon My apologies if I led you to believe I was receiving an error message, as I am not. What has made me believe that something is broken is the chain link symbol hasn’t changed to the green badge with a check mark that I can recall for quite some time indicating that it has updated.
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Hello @TheReal702,
Thanks for the clarification. When you've successfully linked to a Biller, you'll see a chain link icon next to the associated Reminder, and when a Bill has updated, you'll see a checkmark next to the Reminder. For your situation, this would indicate that your Biller is indeed connected, but hasn't updated a recent Bill. Was there a recent Bill that should have been updated for this Biller?
-Coach Jon
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@Coach Jon My apologies again, in my last post I was referring to NV Energy but failed to provide that biller name.
On 4/25 I received my bill from NV Energy via email, but the bill has not been updated in Simplifi as indicated by the chain link.
ETA - It didn’t update last month as I recall, and perhaps the month before either.
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Hello @TheReal702,
Thanks again for the reply. I would suggest trying to disconnect and reconnect the biller and then keeping an eye on it to see if it correctly updates going forward. Let us know if it does not.
-Coach Jon
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I'll give it a whirl.
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