Can't add TIAA account, FDP-102
Has there been any update on this issue? The last news was in February, and it'd be great to see a resolution.
KI-24017415
Thanks,
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@scollard2001, thanks for posting your inquiry to the Community!
Since the FDP-102 error with TIAA is a known issue, you will want to follow our Community Alert for updates:
As soon as there is an update or resolution to share, it will be posted to the Alert. There is no update or resolution to provide at this time.
In the meantime, you can track the account manually. The following articles explain how to add manual accounts and manual transactions.
I hope this helps!
-Coach Natalie
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Hello, I see that this is listed as resolved now, but I still cannot add my TIAA account. I've tried both the web and mobile versions, but the securing connection screen never resolves.
Perhaps I'm doing something wrong - is there any way to get more direct help with this?
thanks
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Came to say the same thing—Marked as resolved but it's not.
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Hello @scollard2001 and @RYHC,
Thanks for letting us know! I can also see the FDP-102 errors you two are receiving from our side. Can you let us know if you are trying to refresh an existing account or add a new account to Quicken Simplifi?
In the case of the first option, I would try a fresh connection here. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!
-Coach Jon
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I was trying to add a new account
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Hello @RYHC,
Thanks for the reply. I am now seeing an FDP-103 for you from our side for TIAA. If you try connecting again, does the same error occur, or do you receive the FDP-102 error you originally reported? Typically, you will receive error code 103 when an invalid username and password have been entered for the bank you are trying to connect with, so we will want to make sure. Let us know!
-Coach Jon
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The 103 was my mistake. We're back to 102 now. Thanks.
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I'm trying to add a new account, though it's one that I deleted when this all started.
My spouse also has a TIAA account that works fine, but just in case having two separate accounts offers any clues.
thanks,
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Thank you for your replies,
When I check on our end, the most recent FDP-102 errors I'm seeing are from 30 April. It looks like you've tried to add a TIAA account a couple times since then. Are you still seeing a FDP-102 error when trying to add the account? If not, what are you seeing? Is your spouses' account connected in your Quicken Simplifi also?
Thank you for the clarification. I can see you have gotten a couple more FDP-102 errors recently. So that we can further investigate this issue, please provide some additional information. Has there been any activity in the problem account in the last 90 days? Is the account considered an external account (i.e. are you redirected to a different website when selecting the account on the bank's website)? If so, what URL are you redirected to? Is the account a subtype of a different account? Has the financial institution made any recent changes to its website or sign-in process?
Also, please send us logs. You can do this by following these steps:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
Thank you!
-Coach Kristina
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- I've been able to log into TIAA site, and there is activity.
- I am not redirected. The login page is: https://auth.tiaa.org/public/authentication/securelogin/authenticate
- As far as I know, there's been no change to the log in process. It does require 2 factor authentication.
logs sent.
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Hi - yes, just tried again, and I got the FDP-102 code after about 5 minutes.
Yes, my spouse's TIAA account is also connected to my Simplifi account.
thanks for trying to troubleshoot this
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Hello @RYHC,
I am back with an update from our service provider for this issue. They state that the issue should be resolved and to try connecting again with TIAA. Let us know how that goes!
@scollard2001, Can you also send logs to us as advised above? This would be beneficial!
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
-Coach Jon
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Still no. Loops for a long time, then 102.
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A second attempt gave me FDP-6000
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Tried again, still no connection. Sent feedback logs.
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Hello @RYHC,
I am back again with another update from our service provider for this issue. They state that the issue should be resolved and to try connecting again with TIAA. Let us know if that works!
@scollard2001, Is this issue still occurring for you as well? I would also try reconnecting once again, and let us know if it works!
-Coach Jon
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Still no good. Same stalled loop, same eventual error message
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Hello @RYHC,
Thank you for the follow-up! Since our first escalation did not work out, I will try escalating this another way. Can you please send us updated logs?
- Log in to the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
-Coach Jon
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done. Reference ID
48543133823800217
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Hello @RYHC,
Thanks for the requested logs! I have reported this issue with our product team and will be sure to follow up here when we have more information/next steps.
In the meantime, can you please supply a screenshot of the Account Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser). This will help us with our investigation.
-Coach Jon
CTP-13115
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Hi - no, still doesn't work, tried on web app and mobile app. Status spun for about 5 minutes, and then just returned me to the screen where I enter my login info and the FDP-102 error
Tried again on web, waited a few minutes, got the same thing
I've sent logs again. I can attach screenshots if you give me a secure way to upload to you.
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reference id 485585942887411712
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Hello @scollard2001,
Thanks for the reply and logs. You can send those screenshots to me via DM if you prefer!
-Coach Jon
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OK, sent directly to you
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Hello @scollard2001,
Thanks for the information! When I checked on our side, I could not see an error for you when you were connecting to TIAA today. Are you still receiving the FDP-102 error? If so, can you share a screenshot showing the error you are receiving within Quicken Simplifi?
-Coach Jon
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here is the most recent, now the FDP-106 error that others are seeing. This has been ongoing since December now.
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I'm getting the 106 now as well
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Hello @RYHC,
Thanks for the update! Can you please provide a screenshot of the error you are receiving within Quicken Simplifi as well as provide updated logs for us?
- Log in to the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
@scollard2001, if you can also provide updated logs, we can get you added too!
-Coach Jon
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