Recurring Series Broken Line between iOS and Web Version
I had a series created for my monthly gym membership at Planet Fitness, then deleted the series from my Simplifi app on my iPhone. While it removed the series from the recurring series menu, it left all the reminders for the next 12 months in the "bills & income" section. I went through and manually deleted each reminder for the next 12 months. When I go the web version of Simplifi and look at "all recurring", the series is still there and it's put 8 copies of it.
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I just checked my Simplifi iPad app and the recurring series for Planet Fitness still show there as well. So, there's a bug where devices are not syncing. Simplifi on my iPhone shows no series for Planet Fitness, but the web app and iPad app still show them all. Which means you have to go to each device and delete everything.
I went to the Simplifi web app and deleted all the Planet Fitness series (thinking that might force the iOS apps to remove them as well) with no luck. The series deleted from the web app, but when I go to my iPad, the series are all still there. So, things are not syncing. Screenshot of iPad attached.
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Hello @housetr,
Thanks for letting us know. I was able to replicate this issue, though without the copies you received. I noticed that the mobile application syncs correctly when deleting the recurring series from the web application, but not the other way around. Is this also the case for you?
-Coach Jon
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I cannot say for sure as I deleted some of the reminders from the mobile application on my iPhone, then realized it wasn’t syncing back to the web version so I may have confused the system too much. I will create a new series and then remove from the mobile app and see if the issue persists. Then I will create another series and delete from the web app to see if it updates the mobile app (iPhone and iPad) and will report back my findings.
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@Coach Jon I deleted a recurring series from the Simplifi web app and it deleted the reminders from the Bills & Income section in the iOS app, but when you go to the Recurring menu, the series is still there in the iOS apps so there's a broken link somewhere.
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Hello @housetr,
Thanks for following up! We were able to reproduce the ongoing issues with Recurring Series from our side, and we reported it to our product team. We'll be sure to update you on the status of that ticket here, but it would be beneficial if you could help us and provide some information we could add to the ticket as well, if you can.
Can you let us know when you deleted that Recurring Series, and when you noticed that it reappeared? Was the series also removed in the web application, or did it appear there as well? Can you provide screenshots showing the series, as well as provide the web browser and operating system with their versions?
Lastly, we will also need logs if you can provide those:
- Log into the Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
-Coach Jon
SIMPL-27148
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@Coach Jon I created another series for my Lowe's Credit Card in the iOS app, then removed it using the web app. When I deleted it from the web app, it created a second series in the iOS/iPad app. I'm sending the logs now.
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logs sent.
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I work, too. I cannot spend all day sending screenshots of issues. I’ve reported it, I just hope the engineering teams fixes the problem.
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I don’t have any more screenshots to share. The issue today I just deleted the series and started over fresh and didn’t take any.
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just had a new issue pop up where I changed the due date on my Discover Card from the 15th of the month to the 17th. The next reminder was for June 15th. When I updated the recurring series, it took away the reminder for June, but added two reminders for July and onward, so now it shows a reminder for July 15th and 17th even though when you look at the series I have a start date of June 17th.
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I am also seeing the same issue between web and iOS mobile. I made changes to recurring transactions on the web and those changes aren’t being picked up in the mobile app.
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@Coach Jon Im not sure. I was told the fix wouldn’t be out until the 4.62 or 4.63 release.
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