Cannot add First Command account - FDP-101/FDP-108 (edited)

drouetd · May 22

I have never been able to add First Command accounts to Quicken Simplifi. I have investments located in the command center login and it is not working. This has been going on for several years, any update?

Coach Jon · May 22

Hello @drouetd,

Thanks for reaching out! From our side, I can see that you are receiving an FDP-101 error when trying to connect. I do see that we have a couple of different instances of First Command available within Quicken Simplifi. Did you try the other instances to see if it allows you to connect? Let us know!

-Coach Jon

drouetd · June 3

yes i have tried them all and none connect.

Coach Jon · June 3

Hello @drouetd,

Thanks for letting us know! I can see that FDP-103 errors with the other instances you tried, and the FDP-101 error with the First Command Financial Services instance that you were experiencing before as well. If you can please supply logs to us, we can get this issue escalated:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

drouetd · June 13

Logs sent, thanks.

Coach Jon · June 13

Hello @drouetd,

Thanks for the requested logs. Can you also supply a screenshot of the FDP-101 error you are receiving within Quicken Simplifi, please?

-Coach Jon

drouetd · June 13

SimplifiError.PNG

Here is the screenshot.

Coach Jon · June 13

Hello @drouetd,

Thanks for the screenshot. I did get this issue escalated with our service provider and will be sure to follow up here with any status updates.

-Coach Jon

EWC - 11814575

Coach Jon · June 18

Hello @drouetd,

I am back with an update! It looks like our service provider wants us to schedule a debugging session with you at this point. To request the session from our end, we need the following:

Confirm that the email address and phone number listed on your Quicken Simplifi Account are your best contact info.
Provide your general availability over the next few weeks, and please also include your time zone with this.

I look forward to hearing back from you!

-Coach Jon

drouetd · June 18

Email is [removed for privacy]

Phone number is [removed for privacy]

I am available this Friday (central time zone) and Monday. Thanks.

Coach Jon · June 18

Hello @drouetd,

Thanks for the quick reply. We will need your availability for the next few weeks in general, as the session will most likely not be available as soon as Friday or Monday.

-Coach Jon

craguirre · June 18

I've also been experiencing the same error so interested to see what the fix is

Coach Jon · June 18

Hello @craguirre,

Thanks for reaching out! Are you also trying to add this account for the first time into Quicken Simplifi, or are you trying to update an existing account already within the program?

-Coach Jon

craguirre · June 18

I'm trying to add for the first time

Coach Jon · June 18

Hello @craguirre,

Thanks for the reply. Have you tried the other instances of First Command available within Quicken Simplifi as well? If so, please supply logs to us if you can, as this will help us investigate further:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

craguirre · June 19

I have tried the other instances but I get error FDP-103. I'll provide the logs through the Feedback portal

Coach Jon · June 19

Hello @craguirre,

Thanks for the requested logs! The last thing I would have you try is to disable any VPN's or third-party software that may be blocking the connection, if you have anything like that currently enabled. Let us know!

-Coach Jon

craguirre · June 19

Hi Jon, I don't use VPN or am using third party software.

Coach Natalie · June 20

@craguirre, thanks for the reply!

Since this is your first time attempting to add this account, let's confirm that the option you're selecting in Quicken Simplifi is the correct option for you. To do so, search for "First Command Financial Services" in the Add Account flow and then select the bank. When you get to the screen where you enter your credentials, you'll see a URL displayed below the bank name. Click on this and see if you're able to sign into the new page that opens to the bank's website.

Let us know how it goes!

craguirre · June 20

Hi Natalie,

I clicked on the URL and when I tried to log in I get a prompt to select one of their three services to log in to. I use Command Center which has a different URL than what appears in Simplifi

Screenshot 2025-06-20 at 11.17.54 AM.png

Screenshot 2025-06-20 at 11.21.04 AM.png

Coach Natalie · June 20

@craguirre, thanks for confirming!

The URL used to connect from the backend is not always the one displayed in Quicken Simplifi. Are you able to select "Command Center" from your first screenshot and sign in to your account with the bank directly? If so, I think this is definitely the correct bank option for you in Quicken Simplifi.

Let us know!

drouetd · June 23

I am available any day starting on July 1st from 7 AM to 3 PM (central time). Thanks.

Coach Jon · June 23

Hello @drouetd,

Thank you for providing that information! I have requested the debugging session and provided your contact info, as well as your availability. They will most likely be contacting you via email, so be sure to keep an eye out for an email that includes a date and time for the session.

-Coach Jon

CTP-13576

drouetd · July 2

Hello, I have checked and still do not see any email for the debug session, are you able to tell if the email was sent yet?

Coach Jon · July 2

Hello @drouetd,

Thanks for the reply. These debug sessions can usually take some time to schedule when it comes to cases like this. I would suggest staying on the lookout for now, as they will be sure to contact you to schedule this session based on your availability, given prior.

Thank you for your patience!

-Coach Jon

drouetd · July 23

Hello, it's been 3 weeks and nobody has contacted me yet about this issue. Any update?

Coach Jon · July 23

Hello @drouetd,

I can see from our side that the debug session is still in the works. As mentioned before, these sessions can take some time to schedule, which is why we ask for your general availability. I would remain on the lookout in the meantime for that communication.

Thank you for your patience!

-Coach Jon

craguirre · July 24

https://community.simplifimoney.com/discussion/comment/54224#Comment_54224

Hi @Coach Natalie yes selecting Command Center and logging in through there (https://commandcenter.firstcommand.com/s/login/) is how I get into my account.

Coach Jon · July 24

Hello @craguirre,

Thanks for confirming you can log in using that link. I am not seeing an FDP-103 error for you from our side, however. Can you please confirm this issue is still occurring for you, and if so, provide a screenshot of the error you are receiving when trying to connect to First Command in Quicken Simplifi?

-Coach Jon

Coach Jon · August 4

Hello @drouetd,

I am back with an update from our product team. They state that the issue should now be resolved and would like you to try reconnecting your account within Quicken Simplifi again to verify.

Let us know!

-Coach Jon

craguirre · August 5

https://community.simplifimoney.com/discussion/comment/55987#Comment_55987

Hi Jon, here's the error I get:

Screenshot 2025-08-05 at 12.56.33 PM.png

Cannot add First Command account - FDP-101/FDP-108 (edited)

Comments

Categories