T. Rowe Price Retirement Plans - FDP-102 Error

TexAgDMZ257
TexAgDMZ257 Member ✭
edited September 10 in Adding and Updating Accounts

[removed] Beginning last week (June 18) I began to have a FDP-102 Error with T. Rowe for my 401K plan. I See that there was a previous issue (linked below) that is noted as "ongoing" but it was last update in late May. Are these two issues connected and are there still "ongoing" issues, or does this need to be logged as a new issue.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @TexAgDMZ257,

    Thanks for reaching out! I can see that you are receiving an FDP-102 error with T. Rowe Price Retirement Plans from our side. To answer your question regarding the mentioned alert, yes, the issue is still ongoing at this time. I would make sure to follow the alert for updates, as we will be sure to update the alert when we hear anything from our product team on this issue.

    https://community.simplifimoney.com/discussion/12336/ongoing-5-5-25-t-rowe-price-retirement-plans-returns-an-fdp-102-error

    In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: https://support.simplifi.quicken.com/en/articles/3348103-managing-transactions-in-quicken-simplifi#h_85ca9fed99

    If the account is an investment account, the manual tracking steps are a little different:

    1. Make the account manual so you can add and edit Holdings:  https://support.simplifi.quicken.com/en/articles/5321064-how-to-make-an-account-manual#h_d9c41566d8
    2. Add/edit your Holdings to keep accurate records:  https://support.simplifi.quicken.com/en/articles/4474538-tracking-investments-in-quicken-simplifi#h_f8a7bc2e30   and  https://support.simplifi.quicken.com/en/articles/4474538-tracking-investments-in-quicken-simplifi#h_034717f2b3

    -Coach Jon

  • danz740
    danz740 Member ✭
    edited June 28

    My account hasn't updated in 13 days and I get the following error:

    We are unable to connect to T. Rowe Price Retirement Plans at this time. Please try again later.

    (Care code: FDP-102)

  • jlconnor
    jlconnor Member

    I'm also experiencing this issue. Is there an ETA on it being resolved?

  • Coach Kristina
    Coach Kristina Moderator admin
    edited June 30

    Hello @danz740,

    Thank you for letting us know you're encountering this issue. Unfortunately, this is a known issue that our teams are working to resolve. To be notified of any updates, once available, and know when the issue is resolved, please bookmark this Community Alert:

    https://community.simplifimoney.com/discussion/12336/ongoing-5-5-25-t-rowe-price-retirement-plans-returns-an-fdp-102-error

    In the meantime, you can update transactions in the account manually (in investment accounts, the transactions are there for your reference; they do not impact the balance).

    If you want to manually update holdings while waiting for the issue to be fixed, you would need to make the account manual (for instructions, click here).

    @jlconnor,

    We do not have an ETA. I recommend that you bookmark the alert, since that's where updates will be posted, once available.

    Thank you!

    -Coach Kristina

  • CJM
    CJM Member

    Getting same error. Is this actively being worked on and what is the priority?

  • srings
    srings Member ✭
    edited July 5

    Having the same issue here…again. Quicken, this feels like an every other week issue with you all. You gotta get this sorted out.

  • josephb
    josephb Member

    21 days without an update and still counting 😕

  • geewiz2k1
    geewiz2k1 Member ✭

    Yep, I'm in the same boat. 21 days with this error.

  • mjs560
    mjs560 Member ✭

    I received an email from Coach Jon @ Quicken support that the issue has been resolved. I tried to connect twice after receiving the email, but was unable to connect due to the same FDP-102 error code.

  • davidcwalls
    davidcwalls Member ✭
    edited July 9

    Coach Jon reported today that this error had been resolved. So I attempted to sync using my existing config (that worked until a month ago). It returned FDP-102. So I used the instructions below to attempt to reconnect. While trying to add the account, I again received FDP-102, and could not proceed.

    Is there something else I should do or is this issue not as resolved as was reported?

    Instructions I attempted to follow:
    make the account manual (for instructions, click here), then add the account again (for instructions, click here), and carefully link it to the correct account in Quicken Simplifi (for instructions, click here).

  • josephb
    josephb Member

    Same here. Still not updating.

  • Coach Jon
    Coach Jon Moderator admin

    Hello everyone!

    We did go ahead and reopen this alert, as we have confirmed that this issue is now listed as a known issue with our service provider. Please continue to follow along here for updates!

    https://community.simplifimoney.com/discussion/12336/ongoing-5-5-25-t-rowe-price-retirement-plans-returns-an-fdp-102-error

    -Coach Jon

  • jsharpe27
    jsharpe27 Member ✭

    Why do we continue to get charged full price for services that don't work? I have this and a Nationwide retirement plan that hasn't connected since May. Thes are "known issues" with no "ETA" but our "team is working on it" Can I start "working on" paying my fees as opposed to being required to do it on time?

  • yac22
    yac22 Member

    i have been waiting 25 days. I am about to cancel my subscription soon.

  • jsharpe27
    jsharpe27 Member ✭
    edited July 13

    perhaps if enough of us complain, some

    Moderator will take notice. But customer service has never been Quickens strong point.

  • josephb
    josephb Member

    seriously. It’s been almost a month.

  • Pest
    Pest Member

    I cannot connect my accounts, just got setup with simplifi. Any updates?

  • dwfranks91
    dwfranks91 Member
    edited July 15

    The FDP-102 error when attempting to connect with T. Rowe Price Retirement Plans is the reason I cancelled my auto renewal of Quicken Simplifi. I will be looking for an alternative once my current subscription runs out. [removed - no soliciting]

  • jsharpe27
    jsharpe27 Member ✭
    edited July 15

    [removed - no soliciting] Still no responses from Quicken …..

  • josephb
    josephb Member

    It’s been a full month without an update. At this point, Quicken should compensate the customers who have been impacted.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    Hello everyone,

    We are aware of this issue with T. Rowe Price. While the issue is being worked on, please follow our Community Alert for updates:

    https://community.simplifimoney.com/discussion/12336/ongoing-5-5-25-t-rowe-price-retirement-plans-returns-an-fdp-102-error

    We appreciate everyone's patience as we work to resolve this matter!

    -Coach Natalie

  • jsharpe27
    jsharpe27 Member ✭

    Natalie. Being aware of it and fixing it are 2 different things. Especially since you are still charging full cost. When cable or cell services are down , we receive a credit. I recommend every cancel their subscription just based on the terrible customer service.

  • CJM
    CJM Member

    Would be helpful to share what actions have been taken to date to troubleshoot and what is the next action and target date. You could also start to proactively communicate. If there is a blocker that is taking you time to develop a solution for the best thing you can do is provide transparency and let everyone know you will provide an update based on the estimated time to resolve.

  • lwyman
    lwyman Member ✭✭✭✭

    I agree with @CJM. After a month of nothing being done to correct the problem, the "we know the problem exists, and we're doing what we can" just doesn't hold any weight. I'm sure the moderators / admin on this site want it fixed as much as we do, but I wonder at what point they have lost any credibility in responding by just saying it's still broken. If it can't be fixed in over a month (and this is true with now with TIAA and T Rowe Price for me as well), then more information and transparency is needed. These are not minor institutions/banks, and neither is Quicken, so it makes me wonder if anyone is really working towards solutions. If that level of brain power can't fix it, makes you wonder. It's really ruining an otherwise functional and good financial app.

  • steventgray
    steventgray Member

    I feel the need to pile on here after experiencing the same problem for several weeks. Still can't connect to T. Rowe Price. However, even when I was previously able to connect, I had to reconnect to T.Rowe every single time that I opened the Quicken Simplifi app. And it's not a quick login. Lots of lag time. Very slow and very frustrating.

  • MoparMagnum1971
    MoparMagnum1971 Member

    This is ridiculous. It's been about a month and a half now since it last synced. This problem can NOT be that hard to figure out. It was working before…. just look into what changed, and revert the change that broke it. I paid for Simplifi so I could see ALL my accounts under a 'single pane of glass'. Quicken's apathy to this situation is leading me to find another company to provide financial monitoring services.

  • mmcary
    mmcary Member

    Seeing the same issue :(

  • The Merg
    The Merg Member ✭✭

    My last successful update was 39 days ago at this point.

    And to go through and manually add all my holdings at this point seems a little ridiculous. Since I initially set this up for automated updates, there are no holdings listed in the account. I would have to start from scratch at this point.

    • Merg

    —

    Today’s problems don’t worry me, I haven’t solved yesterday’s yet.

  • srings
    srings Member ✭

    I am going on 44 days. You all are really smart people. You gotta get this problem resolved.

  • geewiz2k1
    geewiz2k1 Member ✭

    Well it looks like mine updated today, finally some success. Hopefully this last more than a few weeks. Thanks.

This discussion has been closed.

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