Missing Transactions

damnedxer
damnedxer Member ✭
edited August 29 in Troubleshooting

There are mornings when I check my Simplifi, and all of the transactions are gone. By "all," I mean almost all of my accounts in Quicken Simplifi. I don't know if it is a server thing (I check at about 4 a.m.). I know it is happening with great frequency. The mobile app seems accurate, but I mostly use the web app. Attached is a screenshot of what comes up under 90% of my accounts.

Transactions.png

Thank you in advance for your help!

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Comments

  • SRC54
    SRC54 Superuser ✭✭✭✭✭

    That is certainly strange, and has never or at least never in my memory in almost 4 years.

    Assuming you have reset the filters to earlier than 2025, I suggest a few things:

    1. Sign out and sign in again
    2. Delete the history and cache from your browser
    3. Update your browser to the latest version
    4. Try a different browser

    At least, you aren't losing data. Is your PC old, running out of space, etc.?

    I am sure you will get to the bottom of it. Good luck.

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009
    MS Money (1991-2009) and Dollars & Sense (1987-1991)

  • damnedxer
    damnedxer Member ✭

    Thank you for replying! I cleared my cache and history. The transactions are showing now. The computer is new with Windows 11.

  • SRC54
    SRC54 Superuser ✭✭✭✭✭
    edited July 30

    Glad that fixed it. Hope it is permanently resolved. Obviously, it wasn't the new computer. 😀

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009
    MS Money (1991-2009) and Dollars & Sense (1987-1991)

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