FDP-103 for Human Interest 401k Persisting

silalus
silalus Member
edited September 18 in Adding and Updating Accounts

Other customers reported this error back in June, and it's persisted now for several months. Per the alert in the link below, those of us impacted last received an update a full month ago.

Can we please get a further update on this alert, even just to confirm the issue is still being actively investigated? Is this still in progress somewhere, and is it actually being looked at by a technical resource or negotiated with Human Interest?

https://community.simplifimoney.com/discussion/comment/55593#Comment_55593
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Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @silalus,

    Thanks for reaching out! We can certainly understand the frustration you may be experiencing while waiting for a resolution on this issue. We currently have no ETA to provide on when a resolution can be expected, but our product team is still working on a resolution, I can assure you.

    We appreciate your patience in the meantime!

    -Coach Jon

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