Alight - Schlumberger - Unable to Add/Connect Accounts (edited)

Knf423
Knf423 Member ✭
edited October 10 in Adding and Updating Accounts

I noticed where the Alight issue was marked as closed, but I still cannot link my Schlumberger Alight account. I've even tried with the -company ID in the user name, like I have to do with Quicken Classic. Is there a delay in this fix being implemented?

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @Knf423,

    Thanks for reaching out! The Alight known issue was indeed resolved as of today, and the fix is currently implemented. I am not seeing an error for you from our side. Are you receiving an error when trying to connect? If so, can you please provide a screenshot showing the issue from your side to better assist us?

    -Coach Jon

  • Knf423
    Knf423 Member ✭

    Hi, no error message. Just the following.

    IMG_0654.png
  • Coach Jon
    Coach Jon Moderator admin

    Hello @Knf423,

    Thanks for the response and screenshot! I noticed this was a mobile screenshot. Have you tried connecting from the Quicken Simplifi web application to see if you can connect there? Additionally, are you trying to add your account for the first time to Quicken Simplifi, or reconnect an existing account already within the program?

    -Coach Jon

  • Knf423
    Knf423 Member ✭

    Hi, yes, same screen when doing it from web application. This is trying to set up a new account. I deleted the existing one in hope re-adding it would help.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Knf423,

    Thanks for the reply. Let's have you try connecting via another web browser/incognito mode just to be sure. Can you also supply another screenshot showing the issue from a web browser as well? Can you also confirm whether you used to have this account connected within Quicken Simplifi? Or have you never been able to connect?

    -Coach Jon

  • Knf423
    Knf423 Member ✭

    Same issue using both Edge Incognito and Chrome.

    image.png
  • Coach Jon
    Coach Jon Moderator admin

    Hello @Knf423,

    Can you also confirm whether you used to have this account connected within Quicken Simplifi? Or have you never been able to connect?

    If you have been able to connect before, then this may be related to your user token, since this is an OAuth bank connection. To gain a new token, you will have to revoke Quicken from accessing your bank's website, then add your accounts.

    1. Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
    2. Afterward, go back through the Add Account flow to reconnect to the bank within Quicken Simplifi.

    -Coach Jon

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