Kraken not tracking stocks holding correctly

tjipz
tjipz Member

The number of shares shows correct but the price not showing up. Seems like The ticker isn't symbol isn't parsed correctly.

For example. TSLA stock is showing as TSLA.EQ, ARKQ stock showing as ARKQ.EQ

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Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @tjipz,

    Thanks for reaching out! I see that you are accessing the Quicken Simplifi mobile app. I would see if the same issue appears in the web application as well. If it does not, I would have you sign out and back in to the mobile application to see if that resolves the issue.

    If you see the same thing in the web application, I would check if resetting the account connection works to resolve the issue. https://support.simplifi.quicken.com/en/articles/4857199-when-and-how-to-reset-your-account-connections#h_037ac19bf9

    Let us know how this goes!

    -Coach Jon

  • tjipz
    tjipz Member

    yes same issue on web application. I think the problem is Simplifi doesn't parse the stock ticker correctly. I checked Kraken API that Plaid uses. Kraken API indeed returns the stock symbol with the .EQ suffix. So simplifi just need to remove the suffixes to get the actual stock symbol.

This discussion has been closed.