Unable to connect my Sallie Mae student loan account - Error Code 927 (edited)

Huascar
Huascar Member
edited October 29 in Adding and Updating Accounts

I'm attempting to connect my Sallie Mae student loan account to Simplify but I'm unable to. When I log in directly to sallie mae I use salliemae.com and at sign in I get redirected to servicing.salliemae.com. When I try to sign in from simplifi and I use the salliemae.com option (instead of banking.salliemae.com) it takes me to the Mastercard sign in, I enter my Sallie Mae credentials (copy and paste from bitwarden) I get an error "we ran into a tech issue, try again later…." with error code 927. If I try the banking.salliemae.com I also get an error but I would assume banking.salliemae.com is not the right institution.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @Huascar,

    Thanks for reaching out! We are aware of this issue and our product team is working on investigating and resolving the issue. We will be sure to post back here when we have any more information going forward!

    -Coach Jon

    CTP-13438

  • Huascar
    Huascar Member

    thank you

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Huascar,

    I am back with an update on this issue! Our product team would like to know if you are still encountering this issue from your side. Please let us know!

    -Coach Jon

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Huascar,

    Just following up to verify if you had seen my previous reply regarding whether this issue is still occurring for you. Please let us know as soon as you can!

    -Coach Jon

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Huascar,

    I am following up again to verify if you have seen my previous reply regarding whether this issue is still occurring for you. Please let us know if you are, so that we can continue working on this issue for you.

    Thank you!

    -Coach Jon

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Huascar,

    I am following up to let you know that we will no longer be tracking this issue in the community due to a lack of response. If you continue to experience any issues, be sure to let us know in the future.

    -Coach Jon

This discussion has been closed.

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