Human Interest FDP-103 (edited)

Hello @mf1192,

Thanks for reaching out! I can see that you are receiving an FDP-103 error for Human Interest from our side. Please try the following troubleshooting steps to verify your credentials.

• Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
• Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

If you are still receiving the FDP-103 error afterward, please provide the following information:

• The name of the account(s), as it appears in Quicken Simplifi.
• The name of the account(s), as it appears on the bank's website.
• Has there been any recent changes made to the bank's website or its sign-in process?
• What is the exact URL you use to log in to your account on the bank's website?
• What type of account(s) are you attempting to connect in Quicken Simplifi?
• A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
• The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

-Coach Jon

Hello @mf1192,

Thank you for the requested information. Did you try the troubleshooting steps, including updating your credentials as well? We will want to make sure all troubleshooting steps have been taken in order to verify why this error is occurring. We will also need logs if you can please supply them for us:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

@danz740 and @AtlantaFoodie,

Thank you for reaching out as well! I do apologize for the trouble with Human Interest. Can you also try the same troubleshooting steps and supply the information I previously requested in this thread if they do not resolve the issue for you?

-Coach Jon

Hello @mf1192,

Thank you for the requested information. I have reported this issue to our service provider and will be sure to follow up here with any status updates.

-Coach Jon

EWC - 11958161

Hello @Phtrump,

Thank you for letting us know you're still seeing an issue connecting/updating your account(s) with human interest. Since the issue was marked resolved, it is possible that the issue you're encountering is has a different root cause than the issue we had an alert for. I recommend that you start troubleshooting by following these troubleshooting steps for FDP-103 errors:

• Enable the “Show Password” option to confirm no typographical errors.
  • If you’re using a password manager, try manually typing it in instead, in case the one saved is outdated.
• Depending on how many times you have tried to add their accounts, you may have locked yourself out, so please verify that you can log into the bank’s website using the exact same credentials.
• Update your credentials – Try temporarily updating your password at the bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Please let me know how it goes!

Thank you for your reply,

If you have followed the troubleshooting above and the issue persists, then please provide the following information so that we can further investigate the problem:

• The name of the account(s), as it appears in Quicken Simplifi.
• The name of the account(s), as it appears on the bank's website.
• Has there been any recent changes made to the bank's website or its sign-in process?
• What is the exact URL you use to log in to your account on the bank's website?
• What type of account(s) are you attempting to connect in Quicken Simplifi?
• A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
• The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

Note - If you are not comfortable posting this information in this discussion, them please send it by DM.

Additionally, please send logs. To do that, please follow these steps:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

Hello everyone,

We are aware of this known issue with Human Interest returning an FDP-103 error, and do have an alert you can follow here for updates:

Thank you for the help in reporting this issue @mf1192, and we appreciate everyone's patience while we work on a resolution.

-Coach Jon