FDP-109: Macy’s Connection Not Working, Reset Not Helping
I’ve been having an issue syncing my Macy’s card. it’s been going on for about 5 days. I didn’t see any announcements about the issue so I figured I’d ask.
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Hello @nmnmnmnmn,
Thanks for reaching out! From our side, I can also see the FDP-109 error you are experiencing. With this error, you must update your password on the bank’s website before you can add your account to Quicken Simplifi. There is no way of bypassing this step, as it is a security requirement for this bank.
I hope this helps!
-Coach Jon
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Hi, I reset my password on macy's site as well still no luck
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Hello @nmnmnmnmn,
Thanks for the update! Users experiencing this error will generally need to allow 24 hours after resetting the password before trying again in Quicken Simplifi. If you are still receiving the error after 24 hours, please let us know so that we can continue troubleshooting!
-Coach Jon
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Thanks, it's been about 72+ hours now, since I updated the password
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Hello @nmnmnmnmn,
If it has been over 24 hours since you reset your password, please provide the following information:
- The name of the account(s), as it appears in Quicken Simplifi.
- The name of the account(s), as it appears on the bank's website.
- A screenshot of the error within Quicken Simplifi.
- A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
We will also need logs to be sent:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
Coach Jon
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Hello @nmnmnmnmn,
Before submitting the above information, I would also have you please try establishing a fresh connection by making the account manual and re-linking to see if that fixes the current issue. The instructions to do that are:
- Make all of the accounts with the bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
If that still does not fix the issue, please supply the previously requested information. Thank you!
-Coach Jon
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