Kraken not tracking stocks holding correctly
The number of shares shows correct but the price not showing up. Seems like The ticker isn't symbol isn't parsed correctly.
For example. TSLA stock is showing as TSLA.EQ, ARKQ stock showing as ARKQ.EQ
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Hello @tjipz,
Thanks for reaching out! I see that you are accessing the Quicken Simplifi mobile app. I would see if the same issue appears in the web application as well. If it does not, I would have you sign out and back in to the mobile application to see if that resolves the issue.
If you see the same thing in the web application, I would check if resetting the account connection works to resolve the issue.
Let us know how this goes!
-Coach Jon
-Coach Jon
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yes same issue on web application. I think the problem is Simplifi doesn't parse the stock ticker correctly. I checked Kraken API that Plaid uses. Kraken API indeed returns the stock symbol with the .EQ suffix. So simplifi just need to remove the suffixes to get the actual stock symbol.
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not sure why my issue was closed, its not fixed and still happening.
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Hello @tjipz,
Thanks for reaching out! I can see that the ticket you originally escalated for this issue with our support team was closed. Let's have you try the following steps to see if they work in resolving the issue:
- Make all of the accounts with the bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
If those steps do not work, I would see if trying to connect to our other Kraken instance available in Quicken Simplifi works to bring the correct share prices.
Let us know how this goes!
-Coach Jon
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