American Express (Cannot Add New Credit Card Account) - FDP-401 [edited]

Mysterio · October 12

For about 4 weeks I've been unable to add a new credit card to my Amex Account. I'm able to select the card after clicking "add new account", but then the software times out on the "connecting account" display status with the blue animated circle.

Any fix for this? Or at least cause and expected time to functionality?

Coach Jon · October 13

Hello @Mysterio,

Thanks for reaching out! Are you receiving an error when connecting, or is it just timing out? If you're timing out, I would try connecting in a new browser/incognito mode to see if it works for you. Let us know how this goes!

-Coach Jon

Mysterio · October 13

Incognito/other browser did not work and the response is "unable to connect to Amex at this time" care code: to.100"

Coach Jon · October 13

Hello @Mysterio,

Thanks for the reply. With your most recent attempt, I do see that you're receiving an FDP-401 error when trying to connect to American Express. We are aware of this issue with American Express and are actively working on a resolution to this issue. You can follow our alert here for updates:

https://community.simplifimoney.com/discussion/14481/ongoing-09-16-25-american-express-returns-fdp-401-error

In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center

-Coach Jon

Mysterio · October 13

Coach Kevin answered this one for me: the parent user of a shared account must apparently add new accounts, not the shared access user. Many thanks to Kevin!

American Express (Cannot Add New Credit Card Account) - FDP-401 [edited]

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