HealthEquity HSA Investment Account no longer updates, cannot add

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  • Coach Jon
    Coach Jon Moderator admin
    edited October 20

    Hello everyone,

    Our product team is back with an update for this issue. They would like you to please try adding the investment accounts once again with HealthEquity. Please let us know if you can add these accounts!

    -Coach Jon

  • Jeremy16368
    Jeremy16368 Member ✭

    I cannot. Every time I try to add the account back I get an FDP-101 error and it says to try again later.

    Health equity has moved to using passkeys since this incident occurred in June, yet Simplifi is still asking me for username/password. I suspect this is the issue.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Jeremy16368,

    Thanks for the update! I did pass this information along to our product team. We do have an updated alert that you can follow for the FDP-101 error with HealthEquity here:

    https://community.simplifimoney.com/discussion/14647/updated-10-6-25-healthequity-returns-an-fdp-101-error

    We will be sure to keep everyone updated going forward.

    -Coach Jon

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