Credit Score feature failure

Duke0486
Duke0486 Member ✭✭✭
edited November 28 in Report a Bug

Hello,

I've been successfully using the Simplifi Credit Score card for several months now. Out of nowhere, my Credit Score card is completely blank and has a button to "Get Started."

I click the "Get Started" button, enter all the requested information, but I get an error message saying the "Verification Failed." Please see the screenshot below:

Screenshot 2025-10-27 at 18-52-00 Simplifi - Planning Tools.png

Please investigate and fix.

Thanks!

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Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Duke0486,

    Thanks for reaching out! I am not sure what could have caused this issue, but it is definitely weird. Can you verify if this issue appears in other web browsers/incognito mode? Let us know!

    -Coach Jon

  • Duke0486
    Duke0486 Member ✭✭✭

    Hi @Coach Jon , thanks for the response!

    I just logged into Simplifi today, and my Credit Score card is again working correctly without any action by me.

    I'm not sure what the issue was, but it seems to be resolved!

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Duke0486,

    That's very good to hear! I am glad everything worked out!

    -Coach Jon

This discussion has been closed.

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