[ONGOING] 9/2/25: Tangerine - Personal Banking returns an FDP-103 error
We are currently seeing an issue with Tangerine - Personal Banking returning an FDP-103 error in Quicken Simplifi. This is due to now needing a Login ID instead of a Client Number to log in. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.
If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.
Thank you!
CTP-14326
-Coach Natalie
Comments
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ONGOING 9/16/25
This Alert is still listed as ongoing, and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.
We appreciate everyone's patience!
-Coach Natalie
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RESOLVED 10/15/25
This Alert has been marked as resolved, and everyone should be able to add and update their accounts with Tangerine - Personal Banking as expected.
Quicken Simplifi has been updated to accept the PIN, and users will need to set up their PIN with Tangerine directly.
Thank you!
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REOPENED 10/17/25
We have received reports that the PIN mentioned above does not work for some users, and that a password is needed instead. We have reported this issue, and have reopened this Alert. Please continue to follow along here for updates, as this is being worked on.
Thank You!
-Coach Jon
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ONGOING 10/31/25
This Alert is still listed as ongoing, and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.
We appreciate everyone's patience!
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