Matthews Asian Funds FDP-102 for 70 days (edited)

ericharrison83
ericharrison83 Member ✭
edited November 13 in Adding and Updating Accounts

I get an SMS code when Quicken tries to login. I enter the code and then a few seconds later the status goes to FDP-102.

I've tried resetting the connection with no change.

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @ericharrison83, thank you for posting to the Community with this issue!

    We're sorry to hear you've been experiencing this connection error with Matthews Asian Funds. I was able to confirm the FDP-102 error when viewing your connection attempts from our end. This error typically means that the bank is temporarily throttling connection traffic, and it usually clears up within a couple of days, but I do see that you mentioned it's been occurring for you for quite some time.

    With that, let's have you try establishing a completely fresh connection with the bank (versus resetting the connection) to see if doing so clears things up for you. Here are the steps to follow:

    1. Make all of the accounts with this bank manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

    Let us know how things go!

    -Coach Natalie

  • ericharrison83
    ericharrison83 Member ✭

    Thanks @Coach Natalie . The behavior is the same when following your suggested steps. It has been 75 days now without being able to update this account. Are you able to escalate to the team that can debug these integrations?

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @ericharrison83, thanks for giving those steps a try and posting back!

    I went ahead and got this issue escalated to our service provider. I will post back here with updates.

    EWC-12058509

    -Coach Natalie

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @ericharrison83, thank you for your patience as this was being researched!

    We heard back from our service provider, and they stated that this is a known issue with the bank. While they work to resolve the issue, we have created an Alert that can be followed for updates:

    https://community.simplifimoney.com/discussion/14987/new-11-21-25-matthews-asian-funds-returns-an-fdp-102-error

    In the meantime, you can add/edit the holdings in the account to keep your records up to date. Our support article here has the steps for manually tracking investments in Quicken Simplifi: https://support.simplifi.quicken.com/en/articles/4474538-tracking-investments-in-quicken-simplifi

    -Coach Natalie

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