Target Red Card - FDP-163 error (edited)

Lemfatale
Lemfatale Member ✭✭
edited November 17 in Adding and Updating Accounts

Is there a known issue with Target redcard account not connecting at all? I've tried resetting the connection several times but always get a FDP-163 error.

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  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @Lemfatale,

    Thank you for letting us know you're seeing this issue. To help us investigate the issue, please follow these steps to send us logs:

    1. Log into the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    Thank you!

    -Coach Kristina

  • maxvv
    maxvv Member ✭

    The automatic update of my Target Red Card account has been failing for 4 days.

    Care code: FDP-163

    Trying to create a new connection does not work either.

    I hope the intersection between Quicken users and Target Red Card users is not so tiny to make the problem irrelevant (or very low-pri) for the developers. :)

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @maxvv, thank you for joining this discussion!

    I was able to confirm the FDP-163 error when viewing your connection attempts with Target Red Card from our end. I see that the error is occurring on an existing connection, so please follow these steps to establish a completely fresh connection with the bank:

    1. Make all of the accounts with this bank manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

    Let us know how things go, please!

    -Coach Natalie

  • gibberish
    gibberish Member
    edited November 18

    After resetting the connection, it's working now but it wasn't working a few days ago or even a couple days ago

  • maxvv
    maxvv Member ✭

    It worked thanks. The only caveat is that the transactions posted on the card between (1) the last sync before the reset and (2) the first sync after the reset were not downloaded. Not a big deal in my case (I added them manually), but I think it's worth sharing this, since it's unlikely to be an intended behavior of the system.

  • Lemfatale
    Lemfatale Member ✭✭

    My card started connecting again without me having to reset, so the problem seems to have solved itself. Thanks!

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