Issue: Wings Financial Credit Union repeatedly requesting MFA on every refresh

jskup
jskup Member ✭✭
edited December 4 in Adding and Updating Accounts

As soon as I open Simplifi I get prompted for Wings FCU account MFA.

After I MFA it syncs/updates successfully until the next refresh interval. This happens irrespective of choosing Text Message or Email methods.

I've already tried a "Reset" on my account with no change.

wings_fcu_refresh.jpg
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Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @jskup,

    Thanks for reaching out! When you connect your bank to Quicken Simplifi, your accounts with that bank are updated every time you sign in. If you’ve connected a bank but prefer not to have it update daily — or if you receive a multi-factor authentication (MFA) prompt every time you sign in — you can adjust the update frequency in Quicken Simplifi. Our support article here goes over how to do this in detail: https://support.simplifi.quicken.com/en/articles/10338690-managing-when-your-connected-bank-updates#h_0241b1a8d7

    I hope this helps!

    -Coach Jon

  • jskup
    jskup Member ✭✭

    Hi Jon. Thank you for the response. I understand we can change the refresh interval, but I still think this is a bug.

    I have many other accounts with MFA, and they are able to refresh while caching the authentication for days/weeks/months at a time. In fact, it seems that refreshes for all my other accounts almost never require MFA a second time after adding. Or it is very seldom that they need MFA again.

    But this account requires constant MFA during every refresh and could probably be improved.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @jskup,

    Thanks for the reply. Unfortunately, we cannot control the financial institution's security procedures when connecting. There are some banks, like this one, that do request MFA every time. This would not be a bug in this case.

    -Coach Jon

  • jskup
    jskup Member ✭✭

    OK, thanks for the response. Maybe I can test out this bank against a Simplifi alternative, like Rocket Money or Monarch Money, and compare the refresh behavior. Maybe this is in fact the best that can be done, or maybe there is still room for improvement. I'll report back when I've played with this some more.

    Regardless, I still think it's useful to have this thread for anyone else experiencing this behavior, until maybe documentation can be maintained that details bank support and maximum MFA cache time.

    Thanks,
    Joseph

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