Elevations Credit Union sync outage - to.100/FDP-101 error (edited)
I know this is a known issue:
But my Elevations connection hasn't updated for two weeks now, despite attempting the "Reconnect" process. While trying to reconnect, my balance did update in Simplifi, but not to an amount that my balance has actually been in the last month. Also, I know that Elevations did recently roll out updates to their online banking system, but I'm not sure if the dates coincide. Thank for looking into it.
(edited to include alert)
Comments
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Hello @RFL281,
Thanks for reaching out! Our product team is definitely aware of and working on a resolution for this known issue. We do not have an ETA or update at this time, unfortunately, but we will be sure to update the alert when we have an update.
In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center
-Coach Jon
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I am chiming in to say that I too am experiencing this issue. I reached out to Elevations and they advised that they have determined that Elevation's system is not the cause of the disconnect. They have already replicated the issue and provided Quicken with the details needed to correct it.
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I'm experiencing this too. Just chiming in to add numbers to those affected.
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When the connection is restored, will manually-entered transactions get automatically matched/merged with whatever transactions are downloaded?
I've been holding off doing this at all, hoping for a resolution to the connection problem, but now it's been several weeks since this broke.
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Hello @RFL281,
Thanks for the reply! If a transaction is manually entered, Quicken Simplifi will automatically match the transaction to the downloaded transaction as long as the information is the same.
If a transaction does not match for whatever reason, you can also manually link the transactions by selecting the 3-dot menu next to a transaction and clicking 'Link to transaction'.
I hope this helps!
-Coach Jon
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It's been so long since this broke that the bank has started posting this notice on their banking portal:
My Simplifi account hasn't downloaded any transactions since 11/18. That's just way too long for a paid service like this to be broken.
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Yeah I've been using [removed competitor mention] and it works fine with plaid so does other financial apps so it's pretty irritating and intuit hasn't fixed. I might have to switch. Elevations is my main checking and savings so that's the most important to me of all my accounts.
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I reached out to Elevations support and they advised me that they have given Intuit the steps needed to resolve the issue. So I can only speculate on why this issue still exists.
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I tried reconnecting the accounts this morning, and it worked! Transactions synced, balances are correct.
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Unfortunately, it did not work for me. I disconnected my accounts because I thought it might help to start over before realizing it was a system-wide issue. I did get a different error message this time.
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Hello @mllocy,
Thanks for letting us know! We are aware of this issue and are still actively working on a resolution. In the meantime, you can follow our updated alert here:
You can also track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center
-Coach Jon
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Yeah, even though mine synced once, I'm now back to getting the FDP-101 error.
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This morning I attempted to reconnect accounts again, and it seemed like it was going to work—it detected my accounts and it looked like it would link them. But then it didn't download anything new, and I'm back to the FDP-101 error.
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I read through the comments and agree with them all. I may have to switch to [removed competitor mention] or another service.
I do believe the Credit Union has been most dilligent because they have offered us specific information regarding the problem. They created a new class of checking accounts that may have caused the problem. Their website mentions the problem
They have also gotten cooperation from other providers like [removed competitor mention].
[removed - disruptive]
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Another week has gone by, and this is still broken. Haven't heard anything from Quicken in two weeks. Any update?
Edit: just saw the update from Quicken on the issue. But it's not really an update. "Still investigating the issue" for going on six weeks now.
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Just noticed the error message changed to this:
Different from the previous error at least! Hopefully that means it's getting worked on.
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