Firstbank of Colorado FDP-101/FDP-109/FDP-102 error (edited)
Hello Simplifi Community. Hey listen, I keep getting account errors about a Care Code: FDP-101 when accessing all the Firstbank Accounts. Anyone else having this issue? Is there any timeline for resolution. It has been 83 days. Wow.
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Hello @JCMoritz,
Thanks for reaching out! From our side, I can see that you are receiving a FDP-109 error when attempting to connect to FirstBank of Colorado. This means that your current password with this bank has been in use for 180 days. For your security, FirstBank of Colorado strongly suggests that you choose a new password.
I hope this helps!
-Coach Jon
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I will try that for sure. No problems. I will report back here with results.
Thanks Coach Jon!
JC
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@jon,
Changed password which is a great thing anyway. This is the error that I get from Simplify when entering my new credentials. It does seem like it is a credential issue, or timeout issue.[edited - attachment size]
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Hello @JCMoritz,
Thank you for the reply! I am not seeing an error any longer from our side when you connect with FirstBank of Colorado. Were you able to successfully connect? If not, I would see if these steps work to resolve the issue with reconnecting your account:
- Make all of the accounts with the bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
Let us know!
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Jon,
This is what I get now Care Code: FDP-102. I moved all accounts to Manual and tried to create a new connection to FirstBank.
Hey, curious. I saw a post here and the coach said that Quicken is trying to fix this problem. Let me see if I can find it.
-JC
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I saw this:
NEW 12/1/25: FirstBank of Colorado - CP_Server_ErrorCoach NatalieAdministrator, Moderator adminDecember 1edited December 1We are currently seeing an issue with FirstBank of Colorado and FirstBank of Colorado - ICM returning a CP_Server_Error error in Quicken Simplifi. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.Thank you!CTP-15411-Coach Natalie0 -
Hello @JCMoritz,
Thanks for the update! The alert you shared above may be related to the error you are experiencing, but since it is not exactly what you are seeing, we will still want to verify if that is the case here. With that, I can now see the FDP-102 you are experiencing from our side as well. Can you please supply a screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL? This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
Additionally, we will want logs to be sent, please:
- Log in to the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
-Coach Jon
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I'm having this issue too! Just got the code FDP-101 when trying to connect (after putting in credentials and being asked a security question). As First Bank holds some of my key accounts, not being able to connect kind of defeats the purpose of having a Simplifi subscription…
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Hello @laurenmaples1,
Thanks for reaching out! I can see the FDP-101 error you are receiving as well from our side. Can you see if trying the other instance we have for Firstbank of Colorado works for you?
Let us know how this goes!
-Coach Jon
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Jon – I gave this one a try, and sure enough a secret question popped up, so it looked like things were finally moving forward. Unfortunately, it still didn’t go through. Here’s the message I received:
"We are unable to connect to FirstBank of Colorado – ICM at this time. Please try again later. Care Code: FDP‑102."
Let me know your thoughts.
– JC
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Logs sent. Left all check marks in place.
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Hello @JCMoritz,
In addition to the logs, we will also need a screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
-Coach Jon
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Account Summary URL: https://www.efirstbank.com/ibank-d/accountsummaryload.do
https://www.efirstbank.com/ibank-d/accountsummaryload.do#accounts/summary/XXXXXXX I kept the last digits out.Here is the screenshot minus private info.
That's all I have for you. Let me know of next steps.
-JC0 -
Coach Jon,
Here is the full URL when I click on Accounts. Hope this helps… - JC
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Hello @JCMoritz,
Not quite, unfortunately. Just to reiterate, this will need to be the landing page after signing in, and typically lists all accounts and balances. Like the screenshot you provided the first time, just with the URL showing at the top as well. I hope this helps clear up any confusion.
-Coach Jon
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Jon,
Here is the screenshot immediately when I login. I did capture the URL in text above but here is the screenshot.
It looks like the URL is this: https://www.efirstbank.com/ibank-d/accountsummaryload.do
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Hello @JCMoritz,
Thank you for the information! We did get this escalated to our service provider and will be sure to provide further updates here going forward.
In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center
-Coach Jon
EWC - 12104139
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