Missing Fidelity HSA Transactions
Simplifi has stopped showing all transactions to my Fidelity HSA after October 3, 2025. Any suggestions?
Also, though it took me some time to figure out what it was doing, Simplifi seems to consolidate multiple transactions from a given payee on a particular day into a single transaction in the Simplifi ledger. Is this Simplifi's doing or how Fidelity sends data across to it? Have others noticed similar phenomena?
Comments
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Hello @Mortimer Duke,
Thank you for reaching out! I am sorry that you are not receiving transactions in your Fidelity HSA account. Can you confirm if the account balance is still updating within Quicken Simplifi? Have you tried the following steps to see if they work to resolve the issue you are seeing?
- Navigate to the bank's website, sign in, and then remove Quickens access from the bank's third-party linked apps.
- Make all of the accounts with the bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
As for your second inquiry, this could very well be how your financial institution sends over data, but I would not be sure myself. Have you verified if the transactions show up the same way on the bank's website? Let us know!
-Coach Jon
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Thanks. I'll try removing and readding the account.
As for the second portion, the ledger at Fidelity shows discrete ledger entries for each transaction.
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Hello @Mortimer Duke,
Thank you for the reply! I apologize, but after more research, I have verified that Fidelity HSA Accounts do NOT download transactions. This is due to HIPAA. Users will need to manually enter their Investment Transactions for these particular accounts in Quicken Simplifi.
I am sorry I do not have a better solution.
-Coach Jon
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Wow. Fascinating. Thanks.
interesting that transactions prior to October 3 exist,0 -
Things keep getting more interesting.
Within Fidelity's website is a setting that grants or restricts access by third party applications to data on an account by account basis. Access to the HSA is enabled, so I would expect Simplifi to be able to access it.
Upon completing all of the prescribed steps above, the account balance now appears but without any transaction history. Previously, the account type was set to Savings. After being re-added, only types within the Investment category are selectable.
This begs the questions, what is the most appropriate account type for an HSA since none of the available choices (IRA, 401K, Keough, etc) fit very well and why can I not set it to Savings as is once was when Simplifi was reflecting all of the data correctly prior to October 3, 2025?
Lastly, is all of the transactional data lost for good?
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Yes, in regard to your second point, Fidelity Investment accounts have to be set to investment accounts in Simplifi. Supposedly there is work ongoing to come up with a better solution especially for cash management accounts.
You might be better off with a manual account if you want to keep up with transactions. OTOH, if all you really need is the balance, I would leave it alone. Just my two cents.
Steve
Quicken Simplifi (Safari & iOS) Since 2021
Quicken Classic (MacOS) Since 2009
MS Money (1991-2009) and Dollars & Sense (1987-1991)1 -
I appreciate your input - though it makes me want to understand how I was able to designate the HSA as Savings account before I made matters worse by setting out to fix them. 🤣
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