Crate and Barrel Credit card issue is still there - FDP-102/FDP-103 (edited)

Hello @Adeem Fenster,

Thanks for reaching out! From our side, I can see that you are receiving an FDP-102 error when trying to connect. A user will usually receive error code FDP-102 when our connection with their bank is being throttled by the bank, limiting the number of successful connection attempts. Users will still be able to access their bank’s website directly, and this error typically resolves itself within 24-48 hours.

Can you provide a screenshot of the error you are receiving from your side to better assist us? Additionally, can you let us know if you are trying to connect an existing account in Quicken Simplifi already, or if you are trying to connect a new account?

For the former, I would see if the following steps work to resolve the issue for you:

• Make all of the accounts with the bank manual by following the steps here.
• Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
• If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know!

-Coach Jon

Thank you for your reply,

Based on your screenshot and what I can see in our internal tools, it looks like you're no longer getting the FDP-102 (time out) error, and are instead getting the FDP-103 (invalid credentials) error. To troubleshoot this error message, please follow these steps:

• When entering your password, enable the “Show Password” option to confirm there are no typographical errors.
  • If you're using a password manager, please manually type it in, just in case the one saved is outdated.
• Verify that you can sign into the bank’s website using the exact same credentials that you're using when attempting to connect in Quicken Simplifi. Sometimes, too many failed login attempts can result in the account getting locked on the financial institution's end.
• Update your credentials – Try temporarily updating your password at the bank's website, and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Please let me know how it goes!

Hello @Adeem Fenster,

Thank you for the reply! To clarify further, are you prompted for this one-time code after inputting your login credentials, or is the code how you log in specifically, essentially replacing the login credentials you used to use to sign in on the bank's website? Additionally, what is the exact URL you use to log in on the bank's side? Is it the same as the one provided in Quicken Simplifi for this financial institution?

-Coach Jon

Hello @bcsams424,

Thanks for the information! In this case, we will want to report this issue in order to determine how to proceed with restoring the connection. I can see that you are also experiencing an FDP-102 error when trying to connect with Crate and Barrel Credit Card in Quicken Simplifi. You will want to try the same steps I gave previously in this thread, please.

If the issue persists afterwards, then please provide the following information:

• What is the exact URL you use to log in to your account on the bank's website?
• A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

We will also need logs to be submitted:

1. Log in to the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

Hello @bcsams424,

Thank you for the requested information! It looks like we still need the logs to be sent that I requested previously. Let us know when you can provide that information!

-Coach Jon

Hello @bcsams424,

Thanks for the logs! I did get this reported to our product team and will be sure to follow up here when we have any status updates!

In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center

-Coach Jon

CTP-15123