Tired of broken online banking connections
It seems like I always have at least one connection that's experiencing an issue, right now it's Insperity and Honda that have been broken for multiple months. They're both known issues in the "Current Online Banking Issues" section, but being broken for multiple months at a time is not the level of quality that I expect from a paid product like Simplifi.
It's a little frustrating to see new features being pushed out while my connections remain broken for months.
Maybe it's an inherent issue with this type of aggregator product, I don't know, but lately I'm feeling more motivated to go try out a competitor and answer the question for myself. For sure if I didn't have these connections sitting in a broken state for months at a time I wouldn't be considering alternatives to Simplifi.
Comments
-
I'm guessing that Insperity is some kind of investment management firm and Honda is an auto loan, neither of which are necessary to day-to-day money management, but I understand your frustration.
I looked up the connection status for the two institutions you mentioned on another personal fi app and found that both show up as difficult to connect to and to maintain connection over time. I'm not trying to excuse the frustration you are experiencing, just pointing out that aggregators QS works with are not the only ones that have a problem with these two institutions… not that that helps much, but for what it's worth.
Danny
Simplifi user since 01/22
”Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer0 -
Insperity is HR services, in my case I have a retirement account through them, and yes Honda is Honda Financial, for an auto loan.
I appreciate you looking up the institutions in another personal fi app, and I'm not surprised that they're problematic across the board. Maybe they've been making changes to their sites or APIs frequently and it's hard to keep up.
Part of my frustration is with the communication, seeing "This is a known issue that we are working to resolve as quickly as possible" in the known issue post, and then it being in the same state over 2 months later doesn't seem to fit. If it's a task on a backlog that's not being worked on because other things are higher priority, then that seems like a misleading statement. If someone tried to fix the issue and they ran into some blocker outside Simplifi's control that they have to wait on before they can proceed, then it would be nice to know that. I have a hard time imagining that there's someone who has been sitting there actively working on fixing this connection for over two months.
While I don't believe that it's actually meant to be deceptive, it's a bit frustrating to see the Honda Finance know issue for FDP-108 error get marked as resolved and then a new post go up for the Honda Finance FDP-105 error, making it look like the issue has been going on for a few days when the connection has been broken for months.
Thank you for coming to my TED talk1 -
Hello @SuperBoots,
We appreciate your feedback and understand your frustration regarding the issues you're experiencing with Honda Finance and Insperity. When an alert is resolved for one error but a new one arises for the same financial institution, it typically happens because, as we work to resolve issues, new ones can unfortunately emerge. We always ensure to update the alerts when we receive further status updates.
I will go ahead and post the alerts mentioned above here so that any other users experiencing the issue can follow the alerts too.
Thank you for your patience!
-Coach Jon
0 -
I agree it is frustrating to see the same static message over a long period of time. I know that it is QS practice to post updates when an update is available and to remain "silent" when no updates are available. In this instance, I believe QS has to wait for their aggregator to come up with the solution and QS doesn't have any direct means to do so… except to put pressure on the aggregator to keep working on the issue.
But I do agree that some kind of regular post to the effect that the issue is ongoing would seem like an effective way to make customers feel that their issue is not being ignored, and they haven't been forgotten would be helpful.
Danny
Simplifi user since 01/22
”Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer1 -
I agree and wish they would let us know that they're waiting for an aggregator or someone external to resolve an issue.
1 -
Of course, I also have to keep in mind the problem of per s pective. From my perspective it's one or two connection problems that are of importance to me. From the QS side it's hundreds or even thousands of connection problems that are being tracked. From a given bank, or financial institution's side this may not be a priority at all, or a low priority perhaps.
Danny
Simplifi user since 01/22
”Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer1 -
The thing is, when Quicken says a bank connection is being worked on, it's usually not Quicken (the company) that is working on the connection - - they are told the connection is being worked on by a trusted third party (could be Intuit, Plaid, Fincity, etc) and Quicken simply reports that they reported the issue to them and they said they were working on it. Quicken is more of the software, connectivity to banks is a whole different area of expertise (and a full time job in itself). Quicken may make it sound like they are working on the connection, but it's not usually being worked on by them.
—
Rob Wilkens - RobWilkens.com1
