Missing Alight Solutions - Siemens (edited)

drosen1999
drosen1999 Member
edited December 30 in Adding and Updating Accounts

Same as many others - this time for Siemens. Simplifi won't capture the data provided by Alight-Siemens.

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  • drosen1999
    drosen1999 Member

    "Couldn't connect to your institution" is the error given.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @drosen1999,

    Thanks for reaching out! When checking from our side, I can see an error for you when you try connecting to Alight Solutions - Siemens in Quicken Simplifi. I can see that it has been occurring as of today. This may be a temporary error, since the error indicates to try again at a later time.

    In this case, I would allow 24-48 hours for the issue to resolve. If it is still persisting after waiting, be sure to let us know. If you can provide a screenshot of the error from your side at that time, that would also be helpful!

    -Coach Jon

  • drosen1999
    drosen1999 Member

    I have been trying to access Siemens-Alight for several months and gotten the same error - it isn't new.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @drosen1999,

    Thanks for the reply! As far as user activity for you with Alight - Siemens, I am not seeing anything beyond today from our side, at least. If you can provide the error screenshot I requested, and wait the 24-48 hours, we should be able to get this issue reported if the issue persists, since we would have a timeline established at that point. Let us know!

    -Coach Jon

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