Alerus Still Getting FDP-103

BlurrVT
BlurrVT Member ✭
edited January 10 in Troubleshooting

Still getting this error even this was marked as resolved. I have tried reconnecting the existing account, adding a new account, and have logged in directly on the Alerus webpage.

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  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @BlurrVT,

    Thank you for letting us know you're still seeing this issue. If you haven't already done so since the issue was marked resolved, please follow these troubleshooting steps for FDP-103 errors:

    • Enable the “Show Password” option to confirm no typographical errors.
      • If you’re using a password manager, try manually typing it in instead, in case the one saved is outdated.
    • Please verify that you're able to login directly through the financial institution using the same credentials. Sometimes, too many failed connection attempts can result in the financial institution locking the account.
    • Update your credentials – Try temporarily updating your password at the bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

    Please let me know how it goes!

    -Coach Kristina

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