Unable to add Movement Mortgage (FDP-155)

vipsclt
vipsclt Member
edited January 5 in Adding and Updating Accounts

getting error:

We are unable to connect to Movement Mortgage at this time.

Care Code: FDP-155


I did review community threads for a similar issue. Other users reported the issue with this company, but with a different error code. Also checked the error on this error code, but none of that resolved the issue.

Simplifi Movement Mortgage Error.jpg
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Comments

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @vipsclt,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. Have you ever been able to successfully connect this financial institution in your Quicken Simplifi? If not, do you see the FDP-155 error every time, or have you seen any other error messages/codes?

    I look forward to your reply!

    -Coach Kristina

  • vipsclt
    vipsclt Member

    Thanks Kristina.

    Setting up for the first time. (Just purchased Simplifi a week back :))

    Yes - seeing the same error every time (tried at least 3-4 times).

    Just an FYI - I have verified the user id/password by logging to their website directly. So user id/password is definitely not an issue.

  • Coach Kristina
    Coach Kristina Moderator admin

    Thank you for your reply,

    The FDP-155 error typically means that the financial institution is blocking the connection. Has the financial institution recently made any changes/updates to their website? Have you reached out to the financial institution about this issue?

    To help us further investigate this issue, please send logs. To do that, please follow these steps:

    1. Log into the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    Thank you!

    -Coach Kristina

  • vipsclt
    vipsclt Member

    Done.

    report created - reference id 520525694021294338

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @vipsclt, thank you for submitting your logs!

    Since you are receiving the FDP-155 error when connecting to the bank for the first time, this means that the bank is indefinitely or permanently blocking connection traffic. This is not something we can escalate from our end. Instead, you'd want to contact the bank directly to inquire with them on if/when they will re-open connectivity with Intuit/Quicken Simplifi.

    In the meantime, you can track the account manually in Quicken Simplifi. Our support article here goes over adding manual accounts: https://support.simplifi.quicken.com/en/articles/4295304-adding-accounts-in-quicken-simplifi#h_933c74c4b4

    And our support article here goes over adding manual transactions: https://support.simplifi.quicken.com/en/articles/3348103-managing-transactions-in-quicken-simplifi?q=add+account#h_85ca9fed99

    Sorry for not having better news for you!

    -Coach Natalie

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