Synchrony Credit Card Accounts: Reversed Balances / Transactions

Mr_C_Kent
Mr_C_Kent Member
edited February 2 in Adding and Updating Accounts

Credit Cards from Synchrony - specifically Verizon Visa - pulls in transactions with the signs reversed from every other credit card I have. It also messes up the total credit balance. For example, if I have have two credit cards each with a $100 balance (1 Synchrony +$100 and 1 "Other" -$100) the credit balance shown in my dashboards is $0 instead of $200. It also messes up other accounts - specifically the payment account as the transaction is exactly backwards of what it should be (+100 to checking -100 to Synchrony). Chat suggested this is "perfectly normal" and reflects the way transactions are pulled in from the bank. This seems 100% wrong - there should be a back end process that ensures all signs (+/-) are consistent across all accounts. How do I fix this?

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @Mr_C_Kent,

    Thanks for reaching out! I would see if the following steps work to resolve the issue you are seeing here:

    • Make all of the accounts with the bank manual by following the steps here.
    • Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    • If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    If the steps above do not work to resolve the issue, then please provide the following information to better assist us with further troubleshooting:

    • The name of the account the transactions reside in, as it appears in Quicken Simplifi.
    • The Date, Payee, and Amount of 3 example transactions the issue is occurring with.
    • A screenshot of the Transaction Detail window for each of the provided examples that shows the "Appears on your statement as…" info (this is easiest to obtain from the Web App).
    • A screenshot of the same example transactions from the bank's website showing that they're charges and not credits.
    • Confirm whether the issue is impacting the balance for the account in Quicken Simplifi.

    We will also need logs to be sent:

    1. Log into the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    -Coach Jon

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