[RESOLVED] 9/29/25: Incorrect Manual Account Balance
We are seeing an issue with Quicken Simplifi users seeing an incorrect balance for manually tracked accounts. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.
If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.
Thank you!
SIMPL-29599 // SIMPL-29373 // QCS-22221
-Coach Jon
Comments
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ONGOING 10/13/25
This Alert is still listed as ongoing, and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.
We appreciate everyone's patience!
-Coach Natalie
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RESOLVED 2/3/26
This issue has been resolved with the new "Re-sync balance" option available in manual accounts. The "Re-sync balance" option will force a refresh of the balance, which is something that occurs automatically each night. Users now have this option available to them at all times, and using it should resolve manual account balance discrepancies!
Please note that this issue is NOT related to the balance issues that popped up 2 weeks ago. The Alert for that issue can be found and followed here if you are still experiencing it:
Thank you!
-Coach Natalie
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