Bilt Rewards - INSTITUTION_NOT_RESPONDING / No transactions (edited)

@ambronet, thanks for letting us know about this issue with Bilt Rewards!

From our end, I see some earlier attempts with an "INSTITUTION_NOT_RESPONDING" message, but it looks like your latest attempt was successful. Is this account updating properly now?

Let us know!

@ambronet, thanks for the reply!

I haven't seen any other users report these issues with Bilt Rewards. To clarify, did transactions initially download when you connected the account for the first time after Bilt Rewards was added in Quicken Simplifi, or have they never shown up for the account? Have you tried resetting the connection or making the account manual and re-linking it to see if that clears up the INSTITUTION_NOT_RESPONDING error? If not, here are the steps to do so:

1. Make all of the accounts with this bank manual by following the steps here.
2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

Please note that, since you are posting in the Community, you won't receive an immediate response. If you are looking for live support, our Chat/Phone Support Team would be happy to help as well: https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

@ambronet, please give the make manual/re-link steps a try and let us know how it goes!

For the missing transactions, please provide the following data so we can present a clear picture of what's going on:

1. The name of the account the transactions are missing from, as it appears in Quicken Simplifi.
2. The Date, Payee, and Amount of a few example transactions that are currently missing in Quicken Simplifi.
3. A screenshot of the example transactions from the bank's website.
4. A screenshot of the corresponding register in Quicken Simplifi showing that the transactions are missing.
5. Confirm whether the missing transactions are impacting the balance in Quicken Simplifi or not. 
6. A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

Please also submit your logs via the 'Send Feedback' option:

1. Log in to the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Much appreciated!

Hello everyone,

If you've connected to the new Bilt Rewards bank option in Quicken Simplifi and did not have any transactions downloaded, please provide the following data here in the Community:

1. The name of the account the transactions are missing from, as it appears in Quicken Simplifi.
2. The Date, Payee, and Amount of a few example transactions that are currently missing in Quicken Simplifi.
3. A screenshot of the example transactions from the bank's website.
4. A screenshot of the corresponding register in Quicken Simplifi showing that the transactions are missing.
5. Confirm whether the missing transactions are impacting the balance in Quicken Simplifi or not. 
6. A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

Please also submit your logs via the 'Send Feedback' option:

1. Log in to the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Once this information is provided, we can review the issue for escalation.

Thanks!

@kmtougas, thanks for letting us know!

We'd like to escalate this issue. To do so, please provide the above-requested information:

Much appreciated!

@masilv01, thanks for letting us know!

We'd like to escalate this issue. To do so, please provide the above-requested information:

@simpliuser14, thank you for the DM!

It looks like I forgot to ask for one piece of data — my apologies!

• A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

Feel free to also DM this for privacy.

That's great news, everyone! I have informed our engineering team and am awaiting their confirmation before closing the ticket.

However, if anyone is still experiencing this issue, we now have an Alert that can be followed for updates and a resolution: