Problem with anything requiring internet access

RThorp
RThorp Member ✭
in Troubleshooting

I'm using simplify web version in duckduckgo. I've been using for several years and I'm now receiving an "an error has occurred " message anytime I try to do anything that requires internet access. Update accounts, using help, etc. The update daily just continually spins, this has been occurring for about 4 days. I've disabled my VPN, restarted my device, exited and restarted simplify. I'm sure it's something stupid but I've run out of ideas. Any help would be appreciated.

Comments

  • SRC54
    SRC54 Superuser ✭✭✭✭✭

    Hmm. Try clearing the cache and history. Also try another browser to see if that works better.

    I assume duckduckgo is a browser?

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009
    MS Money (1991-2009) and Dollars & Sense (1987-1991)

  • DryHeat
    DryHeat Superuser ✭✭✭✭

    DuckDuckGo Privacy Browser has some blocking features that other browsers don't have.

    All I can suggest is that you change the title of this discussion to include the word DuckDuckGo attract the attention of anyone else who is using that browser — someone who might be having the same experience or who might know a workaround.

    DryHeat
    -Quicken Classic (1990-2020), CountAbout (2021-2024), Simplifi (2025-…)

  • RThorp
    RThorp Member ✭

    Thanks, I will look in the settings for duckduckgo. I have used that browser since I started using simplify.

  • SRC54
    SRC54 Superuser ✭✭✭✭✭

    I certainly understand why you want to use your own browser.

    https://community.simplifimoney.com/discussion/comment/65835#Comment_65835

    I use DuckDuckgo as my search engine. I was using Chromium for a while as my goto browser, but I cannot get it installed anymore on Mac. So I use Safari, but if I have problems I check in Chrome. And in Windows, I would assume Edge or Chrome would be the goto browsers.

    I hope that by fiddling with the settings, you can get DuckDuckGo to work right for you.

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009
    MS Money (1991-2009) and Dollars & Sense (1987-1991)

  • RThorp
    RThorp Member ✭

    Well it works fine in Chrome, I disabled everything I could in duckduckgo. It still gets an error immediately on initiation of simplifi. I don't know which program changed, I've been using them together for over 5 years. I'll keep looking into it.

    Thanks Rob

Categories