CareCredit Care Code: QCS-0429-2

System
System Administrator admin
edited February 12 in Adding and Updating Accounts

This discussion was created from comments split from:

Unable to add Synchrony Store Cards to Simplifi.

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Comments

  • shely6875
    shely6875 Member

    I am not able to connect my Carecredit card account. I am getting this error message:

    Care Code: QCS-0429-2

    I am able to log in using the same credentials using the link supplied by Quicken … I am also able to log in if i go to a new browser…. I have attempted multiple times today… this morning and this eve.

    image.png
  • RobWilk
    RobWilk Superuser ✭✭✭✭✭

    I added my CareCredit account either last night or this morning and it worked fine (it's not reporting any errors, i just checked). One thing, I have two separate passwords for Synchrony (care credit) and only one of them (the older one, i think) works with simplifi. If you have two separate passwords saved for the account, try the other one. They recently changed their log in procedure, and not everything is switched over to the new system yet.

    —

    Rob W.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @shely6875,

    Thanks for reaching out! In addition to @RobWilk's advice, I know that this error is caused when we’ve encountered an issue connecting to your account, or there were too many failed attempts connecting to your bank.

    While you receive this error code in Quicken Simplifi, you may be able to log onto the bank's website successfully. Typically, this error resolves itself after 24 hours.

    I would suggest waiting 24 hours to connect again from the last failed attempt, and if you continue to receive this error after that time, be sure to let us know!

    -Coach Jon

  • shely6875
    shely6875 Member
    edited February 14

    Still having an issue connecting my Carecredit account. Also, I don't save old passwords. Once it's changed, I update it…. this has been updated for months now so don't even remember the old one.

    Now getting this error:

    image.png
  • Coach Kristina
    Coach Kristina Moderator admin

    Thank you for the update,

    If you haven't already done so, please try following these troubleshooting steps for FDP-103 (invalid credentials) errors:

    • Enable the “Show Password” option to confirm no typographical errors.
      • If you're using a password manager, try manually typing it in instead, in case the one saved is outdated.
    • Depending on how many times you have tried to add your accounts, you may have locked yourself out, so it’s important to ensure you can sign into the bank’s website using the exact same credentials.
    • Update your credentials – Try temporarily updating your password at the bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

    Please let me know how it goes!

    -Coach Kristina

  • daeSTorm
    daeSTorm Member ✭
    edited February 16

    [removed - duplicate post]

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