HealthEquity FDP-108 error (edited)
Quicken team.
I'm confused.
I saw posts saying that the HealthEquity issue was resolved.
"UPDATED 2/18/26
HealthEquity is no longer blocking connections and has re-added support for third-party aggregators. This $0 balance issue is the only discrepancy users may still see, and it is being addressed.
Please note that you will need to register for HealthEquity's new website to continue connecting in Quicken Simplifi. You should have received an email from HealthEquity with instructions on how to do so. Once complete, connectivity in Quicken Simplifi should resume as expected."
Well, I'm on the new website, and that new website does not accept passwords. Only passkeys.
And on Simplifi, when you ask to connect HealthEquity, the system asks for userid and password. Which HealthEquity does not accept.
On this page (https://www.healthequity.com/library/replacing-passwords-with-passkeys), HealthEquity says
Can I opt out of using a passkey?
No. Once passkey login is available for your account, you’ll need to use it to access your benefits—on mobile or desktop. Traditional login methods like passwords and SMS codes will no longer be supported.
So as far as I can see, this issue is NOT resolved. Or maybe someone can tell me what I am doing wrong.
Thanks.,
Comments
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Seriously.
I'm a paid customer. I'm telling you it is not resolved and you delete it without communicating with me?
Why?
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Agreed. This issue has not been resolved. I had expected to see a prompt in the HealthEquity app to authorize access but didn't.
I expect that Quicken needs to update the login method for healthequity.com to redirect to their website as it does for some institutions.
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Same thing for me
"To connect to your account, you must complete an action at the website for HealthEquity. Care Code: FDP-108"
What is the action we need to make?0 -
Same. This is not resolved. I'm not sure how Quicken could connect to any account that uses passkeys.
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Hello everyone,
Thank you for reporting the FDP-108 error with HealthEquity in Quicken Simplifi. To clarify, this FDP-108 error is not related to the alerts that were resolved earlier today.
At this time, our understanding is that HealthEquity is in the process of rolling out a website update, which is causing the FDP-108 error. Users should have received an email from HealthEquity with instructions for registering for the new login process. Once registration is complete, you should be able to connect in Quicken Simplifi using the login credentials for the new site.
If you have already completed this process and are still encountering the FDP-108 error, please provide the following information so we can investigate further:
- The exact URL you use to log in to HealthEquity’s website
- A screenshot of the login page showing that a passkey is required (rather than a password)
- Confirmation or proof that HealthEquity still requires a passkey for login
Much appreciated, and thank you for your help as we work to get this resolved!
-Coach Natalie
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I contacted HealthEquity about this thinking that they could provide instructions. The answer I got back was that they do not support 3rd party aggregators and I'd need to talk to Quicken for help.
If the issue was fixed, HealthEquity isn't aware.
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same here. Health Equity knows of no new support, no email sent and no new website
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@Jeremy16368 @Tutkovic, thank you for the information!
Can you both check your spam folders and double-check your inbox and trash folders to ensure you haven't received any communication regarding the new site from HealthEquity? Have either of you gone through a process to register for a new website?
We also still need the information I requested above to gain a better understanding of the issue and have proof of passkey requirements:
- The exact URL you use to log in to HealthEquity’s website
- A screenshot of the login page showing that a passkey is required (rather than a password)
- Confirmation or proof that HealthEquity still requires a passkey for login
-Coach Natalie
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No email. I checked spam too and nothing there. I followed up with HealthEquity and got this back:
"Thank you for your response and this information. We do not have a new website, it is still my.healthequity.com"
The HE website does allow a password but then makes you authenticate using the passkey via the phone app before granting access. And as per my prior response, HE claims they do not allow 3p aggregators. Here is their initial response in full:
"Thank you for reaching out with HealthEquity. Due to our recent security upgrade to passkey authentication, HealthEquity does not support connections with financial data aggregators. You mentioned that simplifi quicken access has been restored. Regarding the issue you are experiencing with simplifi quicken we would directly reaching out with them to troubleshoot it."
How can it be that Quicken is referencing the solution being a new HE website and HE is claiming they don't have one? How is there such a massive disconnect about what's going on? I suspect, like others do, that Simplifi will not be able to support passkey authentication. This will be a problem for all aggregators.
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