HealthEquity FDP-108 error (edited)

nrp06
nrp06 Member ✭✭✭
edited 7:04PM in Adding and Updating Accounts

Quicken team.

I'm confused.

I saw posts saying that the HealthEquity issue was resolved.

"UPDATED 2/18/26

HealthEquity is no longer blocking connections and has re-added support for third-party aggregators. This $0 balance issue is the only discrepancy users may still see, and it is being addressed.

Please note that you will need to register for HealthEquity's new website to continue connecting in Quicken Simplifi. You should have received an email from HealthEquity with instructions on how to do so. Once complete, connectivity in Quicken Simplifi should resume as expected."

Well, I'm on the new website, and that new website does not accept passwords. Only passkeys.

And on Simplifi, when you ask to connect HealthEquity, the system asks for userid and password. Which HealthEquity does not accept.

On this page (https://www.healthequity.com/library/replacing-passwords-with-passkeys), HealthEquity says

Can I opt out of using a passkey?

 No. Once passkey login is available for your account, you’ll need to use it to access your benefits—on mobile or desktop. Traditional login methods like passwords and SMS codes will no longer be supported.

So as far as I can see, this issue is NOT resolved. Or maybe someone can tell me what I am doing wrong.

Thanks.,

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Comments

  • nrp06
    nrp06 Member ✭✭✭

    Seriously.

    I'm a paid customer. I'm telling you it is not resolved and you delete it without communicating with me?

    Why?

  • briany
    briany Member ✭

    Agreed. This issue has not been resolved. I had expected to see a prompt in the HealthEquity app to authorize access but didn't.

    I expect that Quicken needs to update the login method for healthequity.com to redirect to their website as it does for some institutions.

  • idlehand
    idlehand Member ✭✭

    Same thing for me

    "To connect to your account, you must complete an action at the website for HealthEquity. Care Code: FDP-108"

    What is the action we need to make?

  • hawk3ye
    hawk3ye Member ✭

    Same. This is not resolved. I'm not sure how Quicken could connect to any account that uses passkeys.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited 9:34PM

    Hello everyone,

    Thank you for reporting the FDP-108 error with HealthEquity in Quicken Simplifi. To clarify, this FDP-108 error is not related to the alerts that were resolved earlier today.

    At this time, our understanding is that HealthEquity is in the process of rolling out a website update, which is causing the FDP-108 error. Users should have received an email from HealthEquity with instructions for registering for the new login process. Once registration is complete, you should be able to connect in Quicken Simplifi using the login credentials for the new site.

    If you have already completed this process and are still encountering the FDP-108 error, please provide the following information so we can investigate further:

    • The exact URL you use to log in to HealthEquity’s website
    • A screenshot of the login page showing that a passkey is required (rather than a password)
    • Confirmation or proof that HealthEquity still requires a passkey for login

    Much appreciated, and thank you for your help as we work to get this resolved!

    -Coach Natalie

  • Jeremy16368
    Jeremy16368 Member ✭

    I contacted HealthEquity about this thinking that they could provide instructions. The answer I got back was that they do not support 3rd party aggregators and I'd need to talk to Quicken for help.

    If the issue was fixed, HealthEquity isn't aware.

  • Tutkovic
    Tutkovic Member

    same here. Health Equity knows of no new support, no email sent and no new website

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @Jeremy16368 @Tutkovic, thank you for the information!

    Can you both check your spam folders and double-check your inbox and trash folders to ensure you haven't received any communication regarding the new site from HealthEquity? Have either of you gone through a process to register for a new website?

    We also still need the information I requested above to gain a better understanding of the issue and have proof of passkey requirements:

    • The exact URL you use to log in to HealthEquity’s website
    • A screenshot of the login page showing that a passkey is required (rather than a password)
    • Confirmation or proof that HealthEquity still requires a passkey for login

    -Coach Natalie

  • Jeremy16368
    Jeremy16368 Member ✭

    No email. I checked spam too and nothing there. I followed up with HealthEquity and got this back:

    "Thank you for your response and this information. We do not have a new website, it is still my.healthequity.com"

    The HE website does allow a password but then makes you authenticate using the passkey via the phone app before granting access. And as per my prior response, HE claims they do not allow 3p aggregators. Here is their initial response in full:

    "Thank you for reaching out with HealthEquity. Due to our recent security upgrade to passkey authentication, HealthEquity does not support connections with financial data aggregators. You mentioned that simplifi quicken access has been restored. Regarding the issue you are experiencing with simplifi quicken we would directly reaching out with them to troubleshoot it." 

    How can it be that Quicken is referencing the solution being a new HE website and HE is claiming they don't have one? How is there such a massive disconnect about what's going on? I suspect, like others do, that Simplifi will not be able to support passkey authentication. This will be a problem for all aggregators.

  • Earlsrock
    Earlsrock Member ✭

    I spoke with HealthEquity Support an they indicated that the change they made was to allow only Plaid as a 3rd Party aggregator. So they stopped blocking overall access, but only now allow access to Plaid as a 3rd Party authenticator. There is nowhere to approve or allow this on the HealthEquity site.

    @Coach Natalie - Does Simplifi use Plaid for the back end authentication for HealthEquity?

    Can I suggest that the team perhaps stop marking issues as resolved until it is tested and confirmed to be working across a test base? This seems to be an issue lately where Simplifi Support is blindly marking issues as resolved when they are indeed not resolved. (Mr. Cooper being repeatedly resolved and reopened for example).

    FWIW - my.healthequity.com redirects to login.healthequity.com for the actual authentication portion. Here is a screen cap of the passkey requirement. There's no way to just use a password.

    Thanks,

    image.png
  • Earlsrock
    Earlsrock Member ✭

    Added information: Both HealthEquity Support and their Support FAQ confirm that passkey is the only supported login method:

    image.png
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    Hello everyone,

    Thank you for the information! We’d like to escalate this issue on our end so we can further investigate the new HealthEquity login process and the resulting FDP-108 error.

    The information we’ve received from our service provider indicates that a new login process is in place, so additional research will be needed to better understand the changes. As part of the escalation, I’ll also note that HealthEquity has stated they are supported via Plaid, as this may be a potential alternative—though any decision regarding that would not be made here in the Community.

    For anyone willing to participate in the escalation, please provide the following data:

    1. The name of the affected account(s) (if applicable), as it appears in Quicken Simplifi.
    2. The name(s) of the account(s) on the bank's website.
    3. What are you using in the password field when connecting in Quicken Simplifi—your old password or your new passkey?
    4. Are you prompted to complete MFA when connecting to HealthEquity in Quicken Simplifi? If so, do you receive a code or a notification from the institution's mobile app to verify/authenticate the account?
    5. Has there been any activity in the account(s) in the last 90 days?
    6. Are you the owner of the account(s)?
    7. A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

    Please also submit your logs via the 'Send Feedback' option:

    1. Log in to the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.
    Send Logs Image.png

    Much appreciated!

    -Coach Natalie

  • Earlsrock
    Earlsrock Member ✭
    edited 11:00PM

    I provided the information you requested in a 1:1 message.

    Thnaks,

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