Discover credit card FDP-390 (edited)

CarsonTaylor
CarsonTaylor Member ✭
edited February 19 in Adding and Updating Accounts

How can I get my discover credit card to connect to Quicken Simplifi? It was connected, stopped working, and then every time I've entered login information I get the below response.

"Your account connection no longer works, but we have a new & improved way to connect to your financial institution
Care Code: FDP-390"

Tried reaching out to support, but was told to log into a capital one account (which I don't have) or to simply wait for the issue to be resolved. What does the timeline look to resolve this issue or what is the "new & improved way to connect to your financial institution"?

Thank you for any help that can be provided.

Tagged:

Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @CarsonTaylor,

    Thanks for reaching out! I can see that you are connecting using the "Discover Credit Card" instance in Quicken Simplifi. I would see if connecting using the "Discover Card" instance works better in this case.

    image.png

    You can make the account manual and then re-link it to the new instance using the steps below:

    • Make all of the accounts with the bank manual by following the steps here.
    • Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    • If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Let me know how this goes!

    -Coach Jon

  • CarsonTaylor
    CarsonTaylor Member ✭

    That worked. Thank you for the assistance.

  • Scaleyclaws
    Scaleyclaws Member

    I'm having the same issue (Discover not connecting, same error code) and these steps are not working. Is there anything else I can do?

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Scaleyclaws ,

    Thanks for reaching out! When I check from our side, I can see that you are also receiving the FDP-390 error when attempting to connect using the "Discover Credit Card" instance in Quicken Simplifi. Can you also try using the "Discover Card" instance to see if it works for you, too? Just go through the steps I listed above and select that instance in the Add Account flow step.

    https://community.simplifimoney.com/discussion/comment/66112#Comment_66112

    Let us know!

    -Coach Jon

Categories