Duplicate transactions with reversed amounts (edited)

tannerhodges
tannerhodges Member ✭
edited February 25 in Adding and Updating Accounts

This is infuriating. I'm having the same issue as SmittyVA (linked below), but not just pending transactions: nearly all transactions from February 11 to 19 that should be debits are showing as "personal income" instead.

I thought it might just be a bug with pending transactions, but now it's been a week and they've all cleared and it's still incorrect. A week's worth of transactions are incorrectly labelled as income. Now my entire February budget is thrown off and I don't want to have to manually fix all these.

Has anyone else had this issue?

Please help, Quicken team!

https://community.simplifimoney.com/discussion/15020/pending-transactions-showing-reversed-ie-as-positive-instead-of-negative-on-multiple-accounts
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  • tannerhodges
    tannerhodges Member ✭
    edited February 25

    Update: It looks like the positive transactions (the invalid credits) are actually duplicates of valid transactions. So Simplifi seems to have imported the correct transactions, but then immediately created duplicates for positive amounts that cancel them out. In my case, it seems the days with the most invalid positive duplicates are February 16 to 19.

    This is very frustrating, but I also don't have the patience to wait on support, so I'm just going to spend today manually cleaning these transactions up and hope it doesn't happen again.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @tannerhodges,

    Thanks for reaching out! To clarify, is this occurring with multiple accounts and financial institutions? Or is the problem limited to a single account/institution?

    I understand from your reply that you were already working on manually fixing these pending transactions. Once cleared, do they show correctly in Quicken Simplifi? Are they only showing incorrectly while pending?

    Did you try establishing a fresh connection by making the accounts manual and re-linking to see if that fixes the current issue you are seeing? The instructions to do that are:

    • Make all of the accounts with the bank manual by following the steps here.
    • Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    • If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    If you experience the issue down the line and still wish to troubleshoot at that time, let us know!

    -Coach Jon

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