"Looking for something on Discover's site?" error when reconnecting Discover account (edited)

System
System Administrator admin

This discussion was created from comments split from:

Transactions Stopped Downloading - Wells Fargo and Discover (edited).

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  • crt2338
    crt2338 Member

    This is what I get when I try to reconnect the account.

    image.png
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @crt2338, thanks for reaching out to the Community!

    When checking your connection attempts with Discover from our end, I see you are using a discontinued bank option. Please follow these steps to make your Discover accounts manual and link them back up with the correct "Discover Card" bank option in Quicken Simplifi:

    1. Make all of your Discover accounts manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank, and select the bank option listed as "Discover Card".
    3. Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here
    Screenshot 2026-03-03 at 11.25.59 AM.png

    Let us know how things go!

    -Coach Natalie

  • crt2338
    crt2338 Member

    This is the bank option I used with the same outcome.

    image.png
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @crt2338, thank you for giving the Discover Card bank option a try and posting back!

    The Discover Card attempts aren't reaching our systems, so you're not even getting that far in the connection/authorization process. I would recommend trying from a different browser or in incognito/private mode in case something in your primary browser is blocking Discover's authorization flow.

    Let us know if this works for you!

    -Coach Natalie

  • crt2338
    crt2338 Member

    Same result. I have also tried adding from my IOS device as well with the same result.

    image.png
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @crt2338, thank you for that!

    Since the message is being displayed on Discover's webpage and the connection attempts aren't hitting our systems, this definitely seems like it could be on Discover's end. I would recommend trying outside peak hours, such as this evening, to see if doing so makes a difference.

    In case you are being impacted by the issue outlined here, I would also recommend trying to connect the accounts to Capital One's API:

    You can follow the same steps I posted above to make the accounts manual, and then choose "Capital One", or maybe even "Capital One Card Services" for step 2.

    Let us know!

    -Coach Natalie