FDP-101 error with Optum HSA account

System
System Administrator admin
edited March 5 in Adding and Updating Accounts

This discussion was created from comments split from:

Optum FSA Account Transaction Activity does not align with Simplifi/FDP-102/FDP-2001 (edited).

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  • jbaker5400
    jbaker5400 Member ✭

    For what it's worth, I tried logging into my HSA at Optum and got a FDP-101 error. Slightly different, but still cannot get connected. I did try creating a manual account and linking it, but nothing seems to work.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @jbaker5400,

    Thank you for reaching out! From our end, I can see the FDP-101 error you are receiving when trying to connect in Quicken Simplifi. It looks like it started yesterday. 

    The error typically resolves itself within 24-48 hours, but if you continue to see it after 48 hours and still cannot get connected, please let us know and share a screenshot of the error from your side in Quicken Simplifi as well as a screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

    We will also need logs to be sent:

    1. Log in to the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.
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    -Coach Jon

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