"You have already added all your accounts" message with Manulife Bank of Canada (edited)
I have been trying to add my Manulife Bank of Canada accounts. I am able to add the account but it never gets to the point where I can add each specific account. The message states “All Accounts Up To Date”. We’ve checked and found that all accounts from this institution have already been added to Simplifi. There are no new accounts to add at the moment.
I am stumped. It doesn’t allow me to add each account and just skips to this message above.
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@Marlun, thanks for posting to the Community!
When checking your connection attempts from our end, I see successful connections for Manulife Bank of Canada going back to February 20th. To clarify, have you ever had these accounts connected in Quicken Simplifi, or have you received the "You have already added all your accounts" message any time you try to add the bank?
Please also provide a screenshot of the error message you receive in Quicken Simplifi. I found an open ticket that I think is for the same issue (CTP-14165), so I want to confirm what you're seeing from your end.
We look forward to hearing back from you!
-Coach Natalie
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Here's the screen shot of the message I receive when connecting to Manulife Bank. No data is every added.
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To confirm I have never been able to add any of my accounts to Quicken Simplifi. It simply cycles through the "add account" and then jumps to "You have already added all your accounts at this bank." or "Accounts are up to date". There is never any data added since I joined Simplifi in November 2025.
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@Marlun, thanks for confirming!
We now have an Alert for this issue that can be followed for updates moving forward:
In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so:
If the account is an investment account, the manual tracking steps are a little different:
- Make the account manual so you can add and edit Holdings:
- Add/edit your Holdings to keep accurate records: and
Thank you for your patience as we work to resolve this connection issue!
-Coach Natalie
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Switching the Account to Manual Mode is what I have done. I hope this resolves soon. It's the only bank I have to manually update.
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Hello QS Coach. Any update on this issue?
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