Vancity URL Change

Marlun
Marlun Member
edited February 24 in Adding and Updating Accounts

The Vancity URL has changed as they have recently launched a new app / website. Can this be changed in the back-end by Simplifi? I have lost my connection and my accounts are no longer updating.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @Marlun,

    Thanks for reaching out! Can you clarify the new URL you use to sign in to the bank website? Can you also let us know what error you are receiving when trying to connect in Quicken Simplifi?

    -Coach Jon

  • Marlun
    Marlun Member

    https://login.vancity.com/

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Marlun,

    I am still not seeing an error on our end for you. Can you please let us know what error you are receiving when trying to connect?

    -Coach Jon

  • Marlun
    Marlun Member

    I think it's partially resolved. The Simplifi app will not automatically update data unless I do the MFA with the bank. Is this a normal situation?

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Marlun,

    Thanks for the reply! Glad to hear it's resolved for you! As for MFA updates, some banks have increased their security measures to protect your financial information and now require verification with each connection attempt. Due to this change, you might be asked to complete multi-factor authentication (MFA) with each account refresh in Quicken Simplifi.

    While we understand how frustrating this may be, this process is in place to protect you and your account information. We don't have a way to prevent these requests. We do, however, have a way to reduce or disable account updates in Quicken Simplifi for frequent-MFA banks. You can learn more by reading through this article: https://support.simplifi.quicken.com/en/articles/10338690-managing-when-your-connected-bank-updates#h_0241b1a8d7

    I hope this helps!

    -Coach Jon

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