Still receiving bill connect email notifications after cancellation and dataset deletion (edited)

@Coach Jon
Just delete my posts. I give up trying to get help. And what do you mean that my email is not associated with a quicken account, its the same email. Do you mean "an account with an active subscription"? If so, the first thing I pointed out in my post above is that I cancelled my sub, as well as already having my "dataset" deleted.

This is the constant runaround I get from the phone support as well. Which I have tried to voice my frustrations about but moderators keep deleting my posts. Do you understand how frustrating this can be for someone who just wanted a working product that they paid for? Is it making sense now? But because I said mean things about Simplifi on the internet, you just removed it, ignored it (still ignoring what I am saying obviously), and pretend that you are somehow making things better.

I understand that this app works well for many people, but this illusion you present that you are willing to help is insulting to everyone. If the solution isn't already scripted for you, then you can't fix anything, that's what I have encountered this whole time. And my sentiment is echoed across a few platforms including Reddit, which I noticed you have a team of mods suppressing any negative feedback there as well.

Rocket Mortgage is a terrible company, they swallowed up this app and are just min/maxing the crap out of it. I have been on and off with Simplifi since 2020 when it first launched, I have paid for multiple subscriptions as it does work well, when it works, but I always end up at this same crossroad where the support team refuses to fix actual issues. And I do my homework, the issues I have experienced (recently and in the past) were fairly common.

So again, just delete my posts, I actually don't expect any resolution to come from this.

Did you even bother looking over the notes from the multiple calls I have had with support? Does the support team even take notes for calls?

When I spoke with phone support, the options they gave me were to either delete my account entirely, call the utility company I connected the feature with to see if they can do anything, or have my email blacklisted on Quicken — which would stop me from getting any emails if I ever used a Quicken product again.

That’s not support — that’s punting the issue. Deleting my account or blacklisting my email isn’t a fix, it’s avoidance. I’m not calling another company to troubleshoot a broken Quicken feature, and I’m definitely not agreeing to have my email blocked just to make the problem “go away.”

Does anyone over there actually have a real solution? Because this feels like a dead end, and I’d like someone to actually take ownership of the issue and resolve it properly.

@Coach Jon

Also @Coach Jon , [removed - inflammatory/unproductive]

@DryHeat

Not gonna lie. You have single handedly provided more actionable information in your single post than I have gotten from approx 6 members of the support staff combined.