Did something change in the last few months?

thedude4lyfe
thedude4lyfe Member ✭
edited March 23 in Troubleshooting

I logged in for the first time since December and the UI is slightly different. It's all slightly buggy and jumpy. Buttons I press get randomly undone a few seconds later… Honestly has me wishing I didn't renew in January. Please fix this or revert to the old UI. [removed - off-topic]

Tagged:

Comments

  • thedude4lyfe
    thedude4lyfe Member ✭
    edited March 22

    Also, anytime I first open Simplifi, it shows 2 transactions even though I'm on "All Accounts" and there should be hundreds…

    [Edited - Readability]

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @thedude4lyfe,

    Thank you for letting us know you're encountering these issues. There have been updates to the UI and new features added in the last few months. For more information about changes from the past few months, check out this section of the Community: https://community.simplifimoney.com/categories/updates-from-the-product-team

    Are you encountering the issues you describe in the Web app, the Mobile app, or both?

    I look forward to your response!

    -Coach Kristina

  • thedude4lyfe
    thedude4lyfe Member ✭

    Thanks! This was on the web app in Chrome. I also tried it on the mac app which worked good, but then I updated the app and it looked just like the web app and did not work well. Thanks for digging into this!

  • Coach Jon
    Coach Jon Moderator admin

    Hello @thedude4lyfe,

    Thanks for the reply! Can you clarify what you mean by "did not work well"? I know you previously stated it was buggy, but we will need more information to better assist you. Perhaps providing screenshots or a screen recording would be better, as this would help us understand the specific issues you may be running into. Feel free to DM me this information if you prefer!

    -Coach Jon

  • thedude4lyfe
    thedude4lyfe Member ✭

    Thanks! I'll screen record next time i use it!

  • thedude4lyfe
    thedude4lyfe Member ✭

    @Coach Jon i'll dm you some screen recordings now!

  • Coach Kristina
    Coach Kristina Moderator admin

    Thank you for the update,

    I reviewed the screen recordings you sent via DM. Please provide a bit more information about the issue:

    • Do you see the same behavior regardless of which browser you use?
    • Is the behavior in the mobile app the same as what you see in the web app?
      • If it's different, what are the differences you have observed?
    • Have you restarted your computer and/or mobile device since this issue started?

    Thank you!

    -Coach Kristina

Categories