Corrupted accounts after update (edited)

JXXS
JXXS Member ✭
edited 4:22PM in Troubleshooting

I updated on my pc this morning and the result was that some of my accounts are corrupted. I have some year end balance adjustments to my brokerage account that have been showing as 'pending'. Now they are 'pending' in my checking account. On my phone the account balances seem to be correct but the total/net-worth is wrong.

How do I correct this problem? Can I roll back the update on my pc?

Thanks in advance

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @JXXS,

    Thanks for reaching out! I think we will need more information to determine what is happening here. Are you able to provide a screenshot showing the issue with these balance adjustments from your end? If the issue is not appearing in the mobile application, are you able to verify whether viewing Quicken Simplifi in another web browser/incognito mode, or signing out and back in, resolves the issue you are seeing? Let us know!

    -Coach Jon

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