Credit Card Reporting Balance Incorrectly

jflores11

I have noticed that this happens a few times a week after a refresh, generally when a payment comes through as pending. The balance will be correct and the pending balance will also reflect the correct balance. However, after a payment is picked up by the sync, something happens and the bank balance is still correct, but the pending balance seems to consider the bank balance as $0 and only accounts for the pending transactions. Example photos attached. In the example, I have a balance on my credit card of ~ $6500 but when you see the pending balance screenshot, there is a $550 payment and several pending transactions, and the pending balance only takes those transactions into account, showing a pending balance as a positive. How can we fix this?

[Edit - Removed Personal Information]

Coach Kristina

Hello @jflores11,

To help troubleshoot this issue, please provide more information. When did you first notice this issue? Does it happen only with that one account, or do you see this behavior in other accounts also? If it does happen in more than one account, are all the affected accounts with the same financial institution? Does this happen in the web app, the mobile app, or both? Does logging out of the app, then logging back in again correct the issue?

I look forward to your response!

jflores11

Hello @Coach Kristina, I've honestly noticed this for many months. But only recently started using this forum for tips and features. I've only noticed it with this one account, but I only use this one credit card on Simplifi, so I don't have other examples. It was the same in both the web app and the mobile app. Logging in and out does not seem to affect it, as I'll make a payment on a Friday morning when I'm paid, the app syncs the pending payment, and then the balance is thrown off all weekend after several sign in and sign outs. It won't correct itself until the payment is posted, as this example did when the payment posted on Saturday morning.

Coach Natalie

@jflores11, thanks for the reply!

I'd suggest establishing a completely fresh connection with the bank to see if doing so helps things going forward:

1. Make the account manual by following the steps here.
2. Once you see the account listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
3. If the connection is successful, carefully link the account found to your existing Quicken Simplifi account(s) by following the steps here.

We also have a support article here that goes over troubleshooting balance discrepancies: https://help.simplifimoney.com/en/articles/4202003-how-to-resolve-balance-discrepancies

Let us know how it goes!

-Coach Natalie

jflores11

Thank You. Next time I see it I will attempt this. And give feedback here. @Coach Natalie