Acorns - Care Code: FDP-530

JoshCampbell
JoshCampbell Member ✭
edited September 4 in Adding and Updating Accounts

My Acorns account has not been updating in a long while. I tried resetting and keep getting the error: "Care Code: FDP-530" Any ideas on how to fix? Thanks!

Tagged:

Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @JoshCampbell,

    Thanks for reaching out! To help clarify your situation, can you let us know what type of account you are trying to connect is and whether it has been connected before in Quicken Simplifi or if this is the first time? Additionally, may we also have a screenshot showing the error code?

    Thanks,

    Coach Jon

  • JoshCampbell
    JoshCampbell Member ✭

    It was connected before. It is an investment account with Acorns.

    Acorns Error.png

  • Coach Jon
    Coach Jon Moderator admin

    Hello @JoshCampbell,

    Thanks for the reply. I would try with a fresh new connection in this case to see if that solves the problem. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

    Thanks,

    Coach Jon

  • JoshCampbell
    JoshCampbell Member ✭

    I tried that and got the same error.

    Screenshot 2024-09-04 at 18.38.04.png

  • Coach Jon
    Coach Jon Moderator admin

    Hello @JoshCampbell,

    Thanks for the response! I went ahead and had this issue escalated so we can determine what we can do next. We will be sure to keep you updated on the status of the escalation once we receive an update.

    Thanks,

    Coach Jon

    EWC - 11264373

  • Coach Jon
    Coach Jon Moderator admin

    Hello @JoshCampbell,

    We received an update from our service provider for this issue with Acorns:

    "Please inform the customer that the issue they are experiencing is on the provider's side. We are working with the provider to resolve the issue. Unfortunately, we don't have an ETA on when this issue will be resolved. Once it is resolved, we will update."

    It seems like this connection isn't working right now for your account type. You may try reaching out to the FI to see if they have any further knowledge on the issue in the meantime.

    Thanks,

    Coach Jon

  • Coach Jon
    Coach Jon Moderator admin

    Hello @JoshCampbell,

    I wanted to reach out again to let you know that we have reported this issue as a known issue. We do have an alert up that you can follow for updates here:

    https://community.simplifimoney.com/discussion/10179/new-09-10-24-acorns-returning-a-530-error

    We will be sure to post there when we receive new information. Thanks for your patience!

    -Coach Jon

Categories