Acorns - Care Code: FDP-530
My Acorns account has not been updating in a long while. I tried resetting and keep getting the error: "Care Code: FDP-530" Any ideas on how to fix? Thanks!
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Hello @JoshCampbell,
Thanks for reaching out! To help clarify your situation, can you let us know what type of account you are trying to connect is and whether it has been connected before in Quicken Simplifi or if this is the first time? Additionally, may we also have a screenshot showing the error code?
Thanks,
Coach Jon
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It was connected before. It is an investment account with Acorns.
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Hello @JoshCampbell,
Thanks for the reply. I would try with a fresh new connection in this case to see if that solves the problem. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!
Thanks,
Coach Jon
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I tried that and got the same error.
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Hello @JoshCampbell,
Thanks for the response! I went ahead and had this issue escalated so we can determine what we can do next. We will be sure to keep you updated on the status of the escalation once we receive an update.
Thanks,
Coach Jon
EWC - 11264373
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Hello @JoshCampbell,
We received an update from our service provider for this issue with Acorns:
"Please inform the customer that the issue they are experiencing is on the provider's side. We are working with the provider to resolve the issue. Unfortunately, we don't have an ETA on when this issue will be resolved. Once it is resolved, we will update."
It seems like this connection isn't working right now for your account type. You may try reaching out to the FI to see if they have any further knowledge on the issue in the meantime.Thanks,
Coach Jon
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Hello @JoshCampbell,
I wanted to reach out again to let you know that we have reported this issue as a known issue. We do have an alert up that you can follow for updates here:
We will be sure to post there when we receive new information. Thanks for your patience!
-Coach Jon
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I am having the same exact problem and error. This is ridiculous. Come on Quicken. I pay money for this??????
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This issue has been going on for 6 weeks. I just recently received an email that you are raising prices. You should consider fixing things before you charge us more for something that is less.
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I’ve also been patiently waiting for a resolution to this problem.
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Same here. Patiently waiting for it to be resolved.
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Hello @WillPower,
Thank you for reaching out. Per our alert that was shared above, the FDP-530 error was resolved as of 10/21/24.
From our side, I can see that the error you are experiencing is FDP-106, which is a separate issue with Acorns. We do have an alert up for that issue that you can follow here for updates!
I hope this helps,
Coach Jon
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The only thing that has changed is the error code, so I (and guess we all) still cannot connect to Acorns.
Thanks,
AM
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